Oil change was done within a timely manner. Waiting area clean and warm. Thanks
11/7/2024
Edward S. VERIFIED CUSTOMER
Great service as always!
11/7/2024
Quick,Steven R. VERIFIED CUSTOMER
We really think that Beth does a very good job scheduling and dealing with customers with their auto repair! She seems to understand her job well and is always so pleasant ! Thanks so much for an awesome job by your team!! Thanks Beth and team
11/7/2024
Kelly C. VERIFIED CUSTOMER
My only real comment is the girl's scheduling.The appointment shouldn't be asking me what service I need done. It's been 6 months. Toyota should tell me what needs done...
11/7/2024
Michael C. VERIFIED CUSTOMER
Had to call the service department because of a greasy hand print on the passenger seat. I was advised very nicely by the service person that he was sorry for the issue and to bring it in to take care of the issue. Beyond this incident when we leased the vehicle there were issues that were not addressed. Fuel pumps were locked up so they couldn’t fill the vehicle up. There were the clear rock shields that were bubbling up that was supposed to have been replaced that never were. Our experience with Lewis has been less than stellar. I decided to try the service department again and the greasy hand issue happened.
11/7/2024
James H. VERIFIED CUSTOMER
Ray was very professional and took my concerns seriously. He personally ensured that problems from past service visits were not repeated. Please consider giving personnel like Mr. Brown a raise. You need to have retention of these quality people.
11/7/2024
Edna T. VERIFIED CUSTOMER
My car sounds great now that they replaced a Toyota S/Pump which they should have done the first time instead of putting in an off brand.
Thank you Beth I really appreciate you.
11/5/2024
William E. VERIFIED CUSTOMER
I have always had a positive experience with the service department of Lewis Toyota in Topeka. The service techs have taken good care of a variety of Toyota vehicles I have owned.
11/5/2024
Barbara O. VERIFIED CUSTOMER
The service was great, but an almost 3 hour wait is unacceptable. I made my appointment around 8:40, they would have known they were short on service technicians and should have made my appointment for another day. I’ve never had this type of issue before.
11/5/2024
Michael L. VERIFIED CUSTOMER
Very responsive. Scheduled vehicle immediately and solved issue. Communicated clearly and timely
11/5/2024
Kevin R. VERIFIED CUSTOMER
Beth is a valuable member of your team. She continues to out perform from visit to visit. She has never failed to impress with her professionalism or kindness.
11/5/2024
Alisande C. VERIFIED CUSTOMER
I always receive just a text with a bill . I have to request an explanation and then Beth is always put out for having to speak with me
11/5/2024
Neil S. VERIFIED CUSTOMER
Tried to charge me for a battery that was under warranty, service advisor was extremely confident this was a wear and tear part and not covered..... makes you wonder how many people you all have ripped off this way
11/5/2024
Yolanda G. VERIFIED CUSTOMER
In the past, when there was something that needed urgent attention, service would talk to us in the waiting room to discuss. I got a text message about some things that need immediate attention and no one came to discuss with me. Now I have to schedule another appointment to get those taken care of when they could have been taken care of Saturday.
11/4/2024
Douglas D. VERIFIED CUSTOMER
Ray did a great job and kept me informed of issues that needed addressing.
11/2/2024
Leatrice F. VERIFIED CUSTOMER
Great service always
11/2/2024
Stacy K. VERIFIED CUSTOMER
tyvm
11/2/2024
Steven H. VERIFIED CUSTOMER
Thank you for taking care of my vehicle in such a very timely manner. We live our Sienna. They are fantastic vehicles! Thanks so much for your superb service!!!