Hank and Patrick were wonderful, they understood that I really needed my sun visor replaced quickly. It had gotten damaged when the windshield was replaced. For safety reasons I had to remove the visor as it was hitting me in the face and would not stay up. The service department quickly confirmed over the phone that they had the replacement sun visor in stock. It was a busy Saturday, but Patrick was still able to fit me in. Within 20 minutes they installed a new sun visor and it’s better than it’s been in years. Many thanks to the Bob Smith service department!
8/17/2025
John Y. VERIFIED CUSTOMER
Thanks
8/17/2025
Marcelo S. VERIFIED CUSTOMER
no comments
8/17/2025
Dennis C. VERIFIED CUSTOMER
The text message describing additional work required is assessed as poor. Looking at the work description on a 6 inch screen was difficult to evaluate, making it difficult to approve $500+ of the added work.
8/17/2025
Spencer V. VERIFIED CUSTOMER
Patrick was awesome and so was the guy who pulled up with my car. Thank you!!
8/17/2025
Joey E. VERIFIED CUSTOMER
Ara was very couteous and made sure that I was well informed of what needed to be done to my vehicle.
8/16/2025
Natalie C. VERIFIED CUSTOMER
Greg is our favorite service person. He is the most friendly and always has pleasant conversations with us.
8/16/2025
Armen I. VERIFIED CUSTOMER
Complete trust in BST.
8/16/2025
Trisha G. VERIFIED CUSTOMER
Love Patrick! Great service . Great explanation
8/15/2025
Dale D. VERIFIED CUSTOMER
Jaime was and has always been awesome. He has been my got to guy for service at Bob Smith
8/15/2025
Roger S. VERIFIED CUSTOMER
Technician assisted and provided support professionaly.
8/15/2025
John S. VERIFIED CUSTOMER
No thanks
8/15/2025
In H. VERIFIED CUSTOMER
Good service man and mechanics.
8/15/2025
Donald R. VERIFIED CUSTOMER
Always a great experience working with Greg.
8/14/2025
Gabriele M. VERIFIED CUSTOMER
Appreciated that Ara took the time to explain what was done to the car. He was very patient and informative.
8/14/2025
Alex G. VERIFIED CUSTOMER
Fantastic service advisor.
8/14/2025
Georges A. VERIFIED CUSTOMER
Greg was great and ensured all my needs were met.
8/14/2025
Greg D. VERIFIED CUSTOMER
No comments
8/14/2025
Kathy P. VERIFIED CUSTOMER
The service was great. My rental car was ready for me. I’m just bummed that I had to spend another $2000 after spending 8000 but I’m happy I have my car back. Thank you.
8/13/2025
Jana L. VERIFIED CUSTOMER
I have always been more than satisfied with Hank in my previous visits and find him very cordial and helpful.