He did not catch that the coupon I provided did not apply to my vehicle until after the work was done. He did apply a $25 shop discount. In hindsight he also did not apply my happy hour discount as well. Overall I find that $16 a quart for oil is @150% more than the retail price of mobile one advanced 0W-8 synthetic, and I am hard pressed to understand this up charge over your wholesale cost of said oil. Sadly I feel overcharged. However, the work was done very quickly and well by the technicians. Thank you. Andy H
8/8/2025
Martha C. VERIFIED CUSTOMER
Very Rude experience everyone was rude and including the receptionist.
8/8/2025
Brenda M. VERIFIED CUSTOMER
I arrived an hour early and still finished in a little over an hour. Jonathan is professional, friendly, explains everything even my navigation system. Again. I find everyone at Bob Smith very accommodating yet warm. It’s a Great Place
8/7/2025
Wonkyu P. VERIFIED CUSTOMER
You did not make tire rotation
8/7/2025
Dan M. VERIFIED CUSTOMER
Patrick went beyond the average service.
8/7/2025
Deborah B. VERIFIED CUSTOMER
Not sure who is responsible for this
But when I picked up my the inside smelled like men's cologne. It's to strong. The air conditioning filters were changed so I don't get it, the car smelled better before the service
8/7/2025
Fakhri A. VERIFIED CUSTOMER
Thanks
8/7/2025
Linda G. VERIFIED CUSTOMER
Great, fast, thorough service.
8/7/2025
Raymond B. VERIFIED CUSTOMER
Greg was great, it’s my pleasure.
8/7/2025
Nazik H. VERIFIED CUSTOMER
Very nice and helpful person thank you..
8/6/2025
Lydia B. VERIFIED CUSTOMER
As always, Jaime resolved our concerns and his time estimate was right on.
8/6/2025
Netthip K. VERIFIED CUSTOMER
The environment was welcoming and the staff were attentive and professional.
8/6/2025
Renee J. VERIFIED CUSTOMER
Everyone was great! Quick service with a smile!????
8/6/2025
Shant A. VERIFIED CUSTOMER
None
8/6/2025
Antoine W. VERIFIED CUSTOMER
Hank is always courteous and professional, as well as the cashiers and the guys who welcome you and get your car ready when the job in done.
Thank you to the Team
8/6/2025
John O. VERIFIED CUSTOMER
Thank you for the great service.
8/5/2025
Roman K. VERIFIED CUSTOMER
When my cabin air filter was changed, a leaf fell into the blower motor causing it to make a weird noise because it was out of balance. I pulled it out, but it might be a good idea to double check the fan for noise before returning it to the customer. Not a big deal. Thanks!