This rating is not for Jonathan because I never spoke to him or saw him. I used to but everything is electronic so I was interacting with my phone. I spoke to others who were helping support that work like the woman who took in the initial car info and the receptionists and they were all great to work with.
8/20/2025
Silvana G. VERIFIED CUSTOMER
Everything was grate
8/20/2025
Ann B. VERIFIED CUSTOMER
Bob Smith has very professional employees. They are very knowledgeable and treat the customers very good.I felt very comfortable with my transaction and I know they try to give us the best deal they can. My first checkup was a piece of cake. I was there on time and was finished on time. The only thing I don’t like is your coffee pot.Delicious coffee, but too complicated to operate.Ha!Ha! Won’t keep me from going to Bob Smith for my car
8/20/2025
Miguel L. VERIFIED CUSTOMER
Jaime explained the services that my car was needing very good
8/20/2025
Debbie N. VERIFIED CUSTOMER
Excellent service as always from Patrick! Thank YOU so much.
Very professional and great communication.
8/20/2025
Erin F. VERIFIED CUSTOMER
Patrick is always pleasant and professional. I trust him with my car.
8/20/2025
Brad S. VERIFIED CUSTOMER
Everything went very smoothly this morning..
8/20/2025
Eryn S. VERIFIED CUSTOMER
Patrick was helpful and communicated well … service was easy and no pressure!
8/20/2025
Marina A. VERIFIED CUSTOMER
Terrible customer service and over charging. I have warranty and the advisor still chose to charge and not speak with the warranty company. The vehicle still feels unsafe and is making noise. Very disappointed
8/19/2025
Anthony J. VERIFIED CUSTOMER
Total Excellence
8/19/2025
Steve C. VERIFIED CUSTOMER
Hank was very professional, didn’t try to over sale
8/19/2025
Vahe G. VERIFIED CUSTOMER
Great job very pleased with your service
8/19/2025
Ana V. VERIFIED CUSTOMER
Great service!!!
8/18/2025
David S. VERIFIED CUSTOMER
It was over 1,700$ for scheduled maintenance, very unimpressive.
8/17/2025
Chadi W. VERIFIED CUSTOMER
I am very disappointed with the service, and plan to take my business elsewhere because of it. First, I planned an appt in advance and wanted to tell the person on the phone of all service requested (oil change, tire rotation, inflate tires and diagnosis). She said to tell the service manager when I arrive instead of taking list. I took the day off from work. When I arrived, the Service Manager Hank said they cannot do diagnosis on wknds. I told him about appt call and he said they gave me misinformation. I took the day off for diagnosis, already upset with respect to my time. I then asked for rotation to be crossed and inflate tire to specific psi. When I returned to get the car, neither was done. Rotation was not crossed. I told Hank, he said he told them. He said he will have them redo but have to wait. I was upset again by lack of complete service, attention to detail and lack of respect of my time. All departments clearly do not communicate (operator/service/mechanic). Plz forward this to General Manager Brett Nolan. They are losing a customer. I will not recommend this dealer for service.
8/17/2025
Raul S. VERIFIED CUSTOMER
Been charged twice for the same service
8/17/2025
Salvador D. VERIFIED CUSTOMER
Jonathan Escobar,
Tremendous service advisor.
Thank you
8/17/2025
Darren R. VERIFIED CUSTOMER
Satisfied with the process of service. Would gladly return for service.