Visit was smooth from making the appointment to approving some external that needed to be done on the car.
9/22/2022
Armen Z. VERIFIED CUSTOMER
Convenient and fast. Easy communication.
9/22/2022
Michael D. VERIFIED CUSTOMER
Patrick is excellent.
9/22/2022
James H. VERIFIED CUSTOMER
Your email stated specifically “one question”
I was given 2
Doesn’t make you look good.
9/21/2022
Rosemary M. VERIFIED CUSTOMER
Courteous and helpful
9/20/2022
Maria D. VERIFIED CUSTOMER
Thank you Jaime for your
Help ????????
9/20/2022
Irene R. VERIFIED CUSTOMER
There were recommendations for servicing my vehicle. I was informed after my oil change was completed. Would of been nice if they asked if I wanted the recommended service done on same day.
9/20/2022
Gill L. VERIFIED CUSTOMER
Hank is quick and efficient and I enjoy having him as my service advisor.
9/18/2022
Marya A. VERIFIED CUSTOMER
I am so happy to start coming to this location for my service. I recently moved to Tujunga amd was worried about switching my service for my Prius but I am SO satisfied. It was a quick and easy pull up/drop off and Hank was very considerate amd listened to the issues I was having with my vehicle. I will definitely be returning for all my service needs. Thank you
9/18/2022
Joy L. VERIFIED CUSTOMER
Calls were answered in timely, informative way. One thing, carpet has grease again. I bring my car carpet in clean. I receive it greasy. But they cleaned it promptly.
9/17/2022
Nathan W. VERIFIED CUSTOMER
Pat was very courteous and professional.
9/17/2022
Martin D. VERIFIED CUSTOMER
Advisor was very professional and attentive to the problem
9/17/2022
Angela T. VERIFIED CUSTOMER
Hank is no nonsense and does an amazing job as always.
9/17/2022
Katie K. VERIFIED CUSTOMER
It seems there was mis communication with my visit. I thought the purpose of my visit was for service which included the recommendations from my previous service.
Why would the car be returned to me with the light on indicating my need for the 5000 mile service?
Bob Smith Toyota has always been so efficient and organized. I was really disappointed.
Also, text messages are sent but the responses are obviously not read. I replied to the text message indicating I would need a pick up along with my address, yet when I was called about my car being ready I was asked if I needed a ride. When I said yes, I was told I would be contacted by the invoicing staff to set it up. No one called so I in turn had to call requesting a ride.
After picking up my car and driving home I noticed the light still on indicating service. I called and I was politely told to make another appointment and there was an apology….but I’m busy and not able to get back there for at least 3 weeks.
There was miscommunication and I hope next time it’s better organized.
Thank you.
9/16/2022
Rabi W. VERIFIED CUSTOMER
Professional services
9/16/2022
Norma A. VERIFIED CUSTOMER
Greg is very welcoming and friendly. My car was serviced and ready fairly quickly.