As always, it is a pleasure to bring my car in for service to your fine company. I always trust everyone at Bob Smith Toyota. Thank you.
3/22/2026
Heather W. VERIFIED CUSTOMER
I made an appointment for an oil change. Dropped off my car. Was told it would take 1.5 hours. I called 2 hours later to ask if it was finished but they hadn’t even begun the work. Was told it would be another hour. I had another appointment I had to get to, so I came back and picked up my car. Very disappointed and frustrated. First time trying this service department which is close to my home but I don’t think I’ll be back if this is the norm.
3/21/2026
Marya A. VERIFIED CUSTOMER
Jaime is the best service advisor I've ever seen. He is very attentive to his clients and ensures that I am updated on the status of my vehicle throughout the day. He goes beyond the standard of care. I'll be booking all my future appointments with him.
3/21/2026
Andrew J. VERIFIED CUSTOMER
He was very helpful. Thank you, Jonathan!
3/21/2026
Kristie C. VERIFIED CUSTOMER
Patrick is always very friendly and explains things well.
3/21/2026
Vic V. VERIFIED CUSTOMER
Very professional
3/21/2026
Diana L. VERIFIED CUSTOMER
Greg is always so helpful and friendly.
3/21/2026
Samuel W. VERIFIED CUSTOMER
It’s a pretty clear warranty item on a $75k vehicle with 23k miles and your operating model is to deny all warranty work simply because you have to do it at cost. Case in point, i was in the week prior and you tried to charge me almost $300 to change the air filter… something i did on my own for less than $40 and 5 min. Your operating model is to prey on unknowingy sap’s. Charlatans.
3/21/2026
Jano T. VERIFIED CUSTOMER
Looks like the issues that my car had is fixed now, I want to thank Ara and Bob smith Toyota, his communication and customer care is great, thanks Ara !
3/20/2026
Biliet N. VERIFIED CUSTOMER
Ara was excellent and extremely helpful. Will def come back because of the type of service I received from him.
3/20/2026
Joanne K. VERIFIED CUSTOMER
Very thorough explanation of service agreement options. Great communication during service period. Follow-up messages and phone call were appreciated.
3/20/2026
Sandra G. VERIFIED CUSTOMER
Hank is great. Thanks.
3/20/2026
Sarkis K. VERIFIED CUSTOMER
Patrick “Pat” was very nice and welcoming. Walked me through the process and I was out of there in no time! Super professional.
3/20/2026
Margaret S. VERIFIED CUSTOMER
Greg was terrific as always. Carlos did a great job.
3/19/2026
Bill P. VERIFIED CUSTOMER
You have the best team of employees. They are always helpful and nice. I want give extra thanks to Vince and Ara for their exemplary service.
3/19/2026
Margaret N. VERIFIED CUSTOMER
I don’t need to be contacted, but I don’t like how all three of my mirrors were shifted as well as my seat. It’s difficult to get everything readjusted properly and I feel like the car is not being moved that far enough to require everything being moved around.
3/19/2026
Esther I. VERIFIED CUSTOMER
Jaime is personable and quick to inform me and call me about any issues. I appreciate his straightforward and honest approach.
3/19/2026
Sterwin T. VERIFIED CUSTOMER
Excellent Service
3/19/2026
Maria N. VERIFIED CUSTOMER
Very satisfied with job they did to my car the lady at the front desk she was very nice thanks !!