I have photos of oil splashed all over the engine after a warranty service.
This happened with our 2018 Rav as well.
Extremely disappointed with the lack of care and attention to detail. It was disrespectful, unprofessional and unacceptable. I don’t know where to send the photos but they were taken at the dealership in front of two employees so they are authentic. Somehow, I doubt I will receive a response from Toyota and I regret actually purchasing the car because of this issue.
1/3/2025
Mohamed R. VERIFIED CUSTOMER
Ara was professional ,knowledgeable and proved great service. The only thing that bothered me is after I paid I went to pick up the truck the guy at the valet to ask about my truck , he pointed to where my truck on the lot and asked me to go and get it. I was expecting to bring my truck where I dropped off, also I was expecting for my truck to get washed or hosed down even if you charge me.
1/3/2025
Colleen K. VERIFIED CUSTOMER
All my visits have been wonderful. Very professional service
1/1/2025
Lucia P. VERIFIED CUSTOMER
Very helpful and honest. Was informative and answered all of my questions
1/1/2025
Irma M. VERIFIED CUSTOMER
Very satisfied with Jaime's professionalism. Taking time to explain.
1/1/2025
Marilyn F. VERIFIED CUSTOMER
Excellent service I have received.
1/1/2025
Tammy B. VERIFIED CUSTOMER
Ara was professional, friendly and ensured that the required work was completed on time as promised.
12/31/2024
Rossana F. VERIFIED CUSTOMER
Thanks
12/31/2024
Thomas A. VERIFIED CUSTOMER
Excellent and easy service
12/31/2024
Jeannie L. VERIFIED CUSTOMER
Wonderful service as always
12/31/2024
Karoline R. VERIFIED CUSTOMER
Friendly and fast service.
12/31/2024
Elizabeth C. VERIFIED CUSTOMER
Ara let me know at 3 pm that they were still working on my car. I had not heard anything from him so I reached out at 5pm. Still no word. I called the people at the desk and they transferred me to him. Still no answer. Then I called the front desk back to ask if my car was ready. They said yes. I let them know I was on my way. I had no notification that they would be closing soon until 8 minutes before they closed. So when I arrived at 5:36 the bays were dark and thankfully a sales representative, Estella went out of her way to make sure I got my car and that everything was correct. I live more than 25 miles from the dealership and the service representative knew I needed the car done today for the Celajet service. I don’t appreciate his lack of notice and regard for my time.
12/31/2024
Erik S. VERIFIED CUSTOMER
Jonathan did a good job, very professional. 10/10
12/31/2024
Razmik M. VERIFIED CUSTOMER
I’m very happy with your service specialy from Jonathan and thank you for good job. I’m very happy.
12/31/2024
Dale D. VERIFIED CUSTOMER
Jaime is my guy
12/29/2024
Salvador J. VERIFIED CUSTOMER
Everyone was pleasant and welcoming. I did not have an appointment, had a coupon that was not applicable to my oil change and still every single employee helped me by taking in my car and getting me a ride home while my car was serviced.
Thank you to all at Bob Smith Toyota.
12/29/2024
Antonio Z. VERIFIED CUSTOMER
great service, on time
12/29/2024
Jessica L. VERIFIED CUSTOMER
Ara was exceptional and did well in breaking things down for me to understand.
12/29/2024
Tammy B. VERIFIED CUSTOMER
Ara was very professional, communicative, knowledgeable and friendly