Repair had not been completed completely. Got back to shop before serious damage was done. Nearly all antifreeze was gone. Made good quickly, I only lost time.
2/28/2025
Natalie C. VERIFIED CUSTOMER
The person assigned to our vehicle never helped bc he stayed on the phone. I believe his name was Patrick. Someone else stepped in when he saw us waiting outside our vehicle. He approached us and looked us up to see who was supposed to be assigned. He took it upon himself to get us situated. He is the only reason it was a somewhat pleasant experience today.
2/28/2025
Joey E. VERIFIED CUSTOMER
The service was prompt and the waiting area was comfortable.
2/28/2025
Wendy M. VERIFIED CUSTOMER
I’ve been coming here for years. Everyone is friendly and awesome!
2/28/2025
Esther D. VERIFIED CUSTOMER
Greg is the only one who smiles and is honest and tells me exactly what my car needs. Thank you Greg
2/27/2025
Mark S. VERIFIED CUSTOMER
Great service.
2/27/2025
Allen N. VERIFIED CUSTOMER
I’ve been working with Jaime as a service advisor since 2007. He has always been professional, knowledgeable, courteous, friendly, and trustworthy.
2/27/2025
Patricia B. VERIFIED CUSTOMER
Always excellent service by Jaime and the Bob Smith team.
2/27/2025
Paul T. VERIFIED CUSTOMER
Greg's is always intent good service even when unplanned situations arise. This is appreciated.
2/27/2025
Linda D. VERIFIED CUSTOMER
My car and I were taken care of very well.
2/27/2025
Linda B. VERIFIED CUSTOMER
Ara Zarigarian was very professional very friendly and he had the Knowledge, thanks for everything Ara
2/26/2025
Paul L. VERIFIED CUSTOMER
The $85 fee to power wash the engine compartment was excessive and incomplete as several leaves and acorns were still evident in one recessed area. My point is if I could easily it why was it overlooked by the technician. Lastly the $220 diagnostic fee to find and unplug the drains in the sunroof was quite high. Sway bars with leaking boots and some throttle body were replaced. My total bill today was $1079 after a discount. Such a deal I think not. I have been a Toyota customer at this dealership for over 25 years and may rethink my next purchase.
2/26/2025
Anne Marie. VERIFIED CUSTOMER
Service was exceptional!
2/26/2025
Alsvik V. VERIFIED CUSTOMER
Your customers service is doing a good job.
2/25/2025
Vahan V. VERIFIED CUSTOMER
Thanks for your service
2/25/2025
Chris D. VERIFIED CUSTOMER
Jaime was excellent. My left front turn light is not working and that repair was added to my final bill. Hoping that you guys can replace the blub.
2/25/2025
Li S. VERIFIED CUSTOMER
Good service.
2/25/2025
Ema A. VERIFIED CUSTOMER
He is the best
2/25/2025
Raul C. VERIFIED CUSTOMER
100% satisfaction
2/25/2025
Andre A. VERIFIED CUSTOMER
I specifically requested that the service shop adjust tire pressure accordingly after tire rotation as front and rear tire pressure requirements are not the same. I heard “service will go based on the sticker on the door” to which I said if they did each time I brought the car in, I would not have to ask. Sure enough the tire pressures are not correct after rotation. This is never done right after rotation. This is a minor thing - how can the shop be trusted with larger service needs?!