Underriner Motors Auto Repair Service

Thank you for getting back on the road so quickly

Bonnie was courteous & efficient in handling my recall work

Bonnie is a true professional. She’s very knowledgeable, and she handled a very busy flow of customers (of multiple makes of automobile) with total courtesy, kindness, and confidence. She’s truly a star.

Thanks to Bonnie for getting me in, getting the parts ordered and the service taken care of.

Jackson was thorough, knowledgeable and helpful.

Bonnie is awesome and always very helpful and honest!

Great job & very helpful.

I really like and trust all your peop le.

Rockstar service. Ty

The service was great ???? but we are still having issues with the infotainment system - just not as much.

Very well done by all.Thank you.

I think you guys are a great service center, and so my concern is not with the quality of your work or the professionalism of your team. It is just that it takes me 2 hours to drive to your location, and so each time i come out it is 4 hours of my time, which is time that I am unable to bill my customers for my services. So the cost of bringing my car to you guys is not just the cost of services, it is also the opportunity cost of the commute. That is not necessarily your problem, but when you consider that it took you guys 15 minutes to diagnose my car - it feels a bit like I am making all of the sacrifices in order to give you my business. A common sense approach would be to discount the diagnostics charges based upon the amount of time it took the mechanic to diagnose the issue. A fair policy is to give the diagnosis away for free when all that was done to diagnose it was to run the codes and verify that the hatch doesn’t stay shut. You could easily tie that discount to the services as a way of ensuring that you aren’t giving the diagnostics away for free, but in either case - it is an act of good will that shows your customers that you will pass savings on to them if and when you can. These were my feelings when I checked out today. Jackson was very kind, but I do think he was a bit defensive when I was asking him questions about the diagnostics, and I didn’t want to cause any further discomfort so I let it go. That being said, thanks for reaching out for my thoughts, i hope that it helps you to understand better how I see things, and how others may be seeing things as well.

From the time I walked in and talkedwith Bonnie I got the best customer service by far. It was way better then any other service department at a dealership or repair shop I have ever dealt with in the past.

Thank you very much

Good service.

Thanks again for your help with me and your understanding. I know that I can trust you with my car ????. You treat me like ???? friendly and family.

she was diligent in making sure I got everything done efficiently and get back to work

Michael treated me with respect and went way above and beyond to earn my trust and respect. I will be referring people to his service department.

Bonnie consistently provides great service. She is very knowledgeable and never fails to be very helpful and caring. I very much appreciate her kindness. My old La Sabre has been in need of servicing of late, and Bonnie makes things less stressful! If I could afford a newer vehicle, I would definitely go to Underriner!

I would not trade for another VW because they have a cheap plastic skid plate. They don't hold up.