YOUR GUYS WERE ASUME VERY POLITE & VERY CARING & CHECKED EVERYTHING FOR ME THANK-YOU"!! VERY MUCH
11/22/2024
Catherine M. VERIFIED CUSTOMER
I have been very pleased with the service under your new ownership!
11/22/2024
Jon P. VERIFIED CUSTOMER
I appreciated how quickly my F-150 was serviced.
11/21/2024
Tatiana D. VERIFIED CUSTOMER
Jake was great to work with! He’s very personable, and got my service taken care of quickly!
11/19/2024
Hunter L. VERIFIED CUSTOMER
Made an appt to have the tech come to my house for a recall. No call, no show and it took 6 phone calls the next day to get someone to show up.
11/19/2024
Brian H. VERIFIED CUSTOMER
Great communication throughout. Work completed as discussed. Good suggestions to fix all faults found during the service. Completed on time. Thanks!!
11/18/2024
Tatiana D. VERIFIED CUSTOMER
I usually love the team at Underriner from sales to service everyone is great! However my car was taken in Monday for an oil change and I had also spoken with Sid prior to the oil change to confirm that they could also test my tire pressure sensor because my fault light was on. Sid told me they would look at the sensors, and they did not and I had to go back in only to find out the sensor needs replaced. This is not the first time I have had an issue with Sid. I had issues with Sid with my last vehicle and again with this vehicle. I cannot trust my vehicle in Sid’s hands. I will continue taking my car to undertones for servicing as the rest of the team is great. But moving forward if Sid is handling any part of my service from booking to diagnosis to actually working on the vehicle I will start taking my business elsewhere. Trevor and Jake and the technicians at ford service are all amazing, but I REFUSE to ever work with Sid again.
11/16/2024
Reberta H. VERIFIED CUSTOMER
Always happy when dealing with Sid.
11/15/2024
Susan K. VERIFIED CUSTOMER
Always thank you so much Sid for what you do
11/15/2024
Rebecca V. VERIFIED CUSTOMER
Sid has always provided me with top notch service since purchasing my vehicle in 2018.
11/15/2024
Michael G. VERIFIED CUSTOMER
My truck was taken care of and thr wait was nit that long
11/14/2024
Susan K. VERIFIED CUSTOMER
Thank you
11/14/2024
Andres F. VERIFIED CUSTOMER
I made an appointment to come in and have a recall done on my vehicle. I came in at 9am and was told it would be 2 hours…. 2 hours passed and I questioned how much longer, was told they waiting on part. Why not have the part there, knowing I’m coming? Long story short… I didn’t leave until 3pm. I even asked for a loaner car to just be able to leave the property to get food. Nope!!!! My entire day wasted!!!!!! When it was supposed to take 2 hours! Very very poor customer service. Terrible experience!! Do better please. Very disappointing
11/13/2024
Erik J. VERIFIED CUSTOMER
Sid has always been the best service writer in his field. He's knowledgeable and explains everything clearly and honestly. He deserves to be acknowledged for doing so well. (Whatever he's earning in wages should be increased)
11/13/2024
Charles B. VERIFIED CUSTOMER
Thank You.
11/13/2024
Lajos B. VERIFIED CUSTOMER
Excellent and quick service!
11/12/2024
Wanda H. VERIFIED CUSTOMER
Thank you for getting me back on the road. Only wish it was sooner but I know that the commutation between your service department and the dealership where I purchased the car was a problem but in the end it was resolved. Thank you again.
11/10/2024
Heidi M. VERIFIED CUSTOMER
Sid was great. Took the time to answer my questions and the work was done promptly
11/9/2024
Steven S. VERIFIED CUSTOMER
Sid did a great job getting me back on the road. I wish more people cared about their customers the way Sid did.
11/8/2024
Jc U. VERIFIED CUSTOMER
As soon as I left maybe 100 yards of travel time the advanctrac light came back on which is one of the main reasons the truck came in. I paid nearly 1000 dollars and the truck spent 2 weeks in the shop after its scheduled appointment day
It’s just frustrating