I had scheduled an oil change for 11 am on 3/21/202. I sat there for 2 hours and 45 minutes waiting for an oil change. The display of disregard and disrespectful treatment I received when inquiring on my vehicle is disgusting. This is the first time I have used the service center and I am concerned about future visits due to the warranty I purchased. Being a manager of a convenient store I can honestly say this was the worst display of customer service. This was a very disappointing experience that I hope no other customer has to experience
3/22/2025
Calvin M. VERIFIED CUSTOMER
Sid is really pleasant and helpful Everytime we work with him. We have worked with Sid ever since we purchased the truck in 2017 and we always request Sid when we call in for maintenance
3/22/2025
Laura V. VERIFIED CUSTOMER
I’m a very satisfied customer
3/22/2025
Not-Provided S. VERIFIED CUSTOMER
new turbo bad black smoke
3/21/2025
Patrick W. VERIFIED CUSTOMER
Sid is the best he listened to my problem and got it fixed! Couldn’t be more happy about the service I received. Great service
3/20/2025
Brian H. VERIFIED CUSTOMER
Sid has been very forthcoming with the diagnosis on my 2024 Ranger. I appreciate his alerting me to my options.
3/19/2025
Thomas M. VERIFIED CUSTOMER
Too many text messages. Very impersonal and unclear
3/15/2025
Paul P. VERIFIED CUSTOMER
Very good service
3/15/2025
Kyle R. VERIFIED CUSTOMER
Sid is great. I appreciate him helping me today. With that being said, Underriner should consider more coupons given the $185 shop rate. I can't afford to have my vehicle serviced here anymore. This is not Sids fault. He did great today.
3/15/2025
Michael C. VERIFIED CUSTOMER
It took a while to get the computer to work.
He did succeed.
3/13/2025
Dan S. VERIFIED CUSTOMER
5 Star!
3/13/2025
Abdel E. VERIFIED CUSTOMER
Excellent service quality and very smooth transaction.
Thank you Jake.
3/12/2025
Hd D. VERIFIED CUSTOMER
Sid always does an amazing job and always goes above and beyond!!
3/12/2025
Michael H. VERIFIED CUSTOMER
Very satisfied
3/11/2025
Jerry F. VERIFIED CUSTOMER
Thank you all for your support
3/11/2025
Todd D. VERIFIED CUSTOMER
The service was fine except it took over two hours to do an oil change and new wipers. Everyone was nice.