Lisa always takes excellent care of”me and my RAV4”!!!!
10/19/2024
Jennifer M. VERIFIED CUSTOMER
He approached me and told me that my car needed a service, and said that it was not in the service record. I to him that the car had that service and its in the records. He looked at the record briefly and said he couldn't find it. I bought the car used, and told him I know and have the service record, and the rear diff was done. He looked again and found it, and said I was right, it doesn't need rear diff. He didn't apologize, and moved on as if he hadn't made a mistake. He's a good employee, I can tell. But it came off to me as trying to upsell me a service I didn't need
If I hadn't known my service history, he would have sold me a service that had already been done. Its better to apologize, then let me think he wasn't thorough in reviewing care service history and wanting to upsell. I think the service was good, just don't want inaccuracy to cost me time and money. It matters where I take my car.
10/19/2024
Stephen W. VERIFIED CUSTOMER
Lisa provided excellent care and service today.
Great communication. Thank you!
10/19/2024
Charles P. VERIFIED CUSTOMER
Happy with the work
10/18/2024
Brett M. VERIFIED CUSTOMER
Excellent, prompt, honest service!
10/18/2024
Theresa-James F. VERIFIED CUSTOMER
Derek helped me and provided the information I needed.
10/17/2024
Caroline T. VERIFIED CUSTOMER
Thank you Lisa for your outstanding service. And thanks to the team for finding the issues and repairing them properly and promptly! Warm greetings, Caroline
10/17/2024
Nina M. VERIFIED CUSTOMER
Job well done!
10/17/2024
Larry C. VERIFIED CUSTOMER
Just an oil change and quote for some additional service. It was done in a timely manner and Zeb courteous and helpful as always.
10/17/2024
Ryota H. VERIFIED CUSTOMER
I really appreciate his professional attitude. Honestly, I had pretty bad customer service from different Toyota so I started to take care of my car by myself. I have another car and it is more difficult to do maintenance by myself. I will bring the car to receive service next time. Thank you so much for all your help.
10/17/2024
Louise S. VERIFIED CUSTOMER
Everything was perfect
10/17/2024
Lorraine B. VERIFIED CUSTOMER
Courtesy. Quick service.
10/17/2024
Deborah S. VERIFIED CUSTOMER
Zeb was absolutely amazing! I tried to leave a review, but wasn’t able to get it to go through. He was knowledgeable, courteous, and patiently explained what needed to be done to my vehicle. He is an excellent Service Advisor, and he provided excellent customer service. Well done! Five stars for Zeb!! ??????????
10/16/2024
Don B. VERIFIED CUSTOMER
The service at Alderman’s Toyota is superb. Colby was attentive to my concerns and my vehicle was serviced promptly and correctly.
10/16/2024
Jane S. VERIFIED CUSTOMER
The work was done quickly, and everyone was very friendly.
10/16/2024
Mildred S. VERIFIED CUSTOMER
Did an excellent job. Excellent communicater
10/16/2024
Harley C. VERIFIED CUSTOMER
I appreciate Mr. Washburn’s explanation of the analysis and repair needed, and for being knowledgeable and pleasant.