This has been an ongoing issue with my tires. Everyone was cordial and I received quick service. I really appreciate that.
11/9/2024
Marleen B. VERIFIED CUSTOMER
I am happy to complete a survey. Jen did a great job. He was very thorough and explained everything to me.Zeb was professional and friendly. He greeted me with a smile and when I signed my paperwork he was stile smiling.Todd Christian has a great team and his leadership shows! I was also happy to see Colby Moore has joined the service team.He was also very professional and friendly when speaking to him.You continue to have the best service team!!
11/9/2024
Cheryl T. VERIFIED CUSTOMER
Colby was great! Friendly and super nice.
11/9/2024
Denise D. VERIFIED CUSTOMER
Colby was very professional and attentive. He answered all my questions, followed threw with all requests, and kept me informed while my car was being worked on. He provided excellent customer service. And in my opinion went above and beyond to be courtious. He is probably the best service rep. I have ever had the pleasure to meet.
11/9/2024
Amanda W. VERIFIED CUSTOMER
When I was about to leave, I noticed the “see your dealer” notification on my dash was still on. I asked service to turn it off for me, they did something, and I drove away. When I turned my car back on the notification was still there.
11/9/2024
David B. VERIFIED CUSTOMER
Thanks
11/9/2024
Daniel B. VERIFIED CUSTOMER
Lisa was great!
11/9/2024
Connor O. VERIFIED CUSTOMER
Zeb has always done a great job since I bought my first Toyota at Aldermans. He and many of the others I've dealt with are why I choose to bring my vehicles into Aldermans for service.
11/8/2024
Meredith T. VERIFIED CUSTOMER
Zeb is always courteous and pleasant. A pleasure to do business with.
11/8/2024
Joseph B. VERIFIED CUSTOMER
Service department is excellent! One of the reasons we stay with Toyotas !
11/8/2024
Pamela W. VERIFIED CUSTOMER
Excellent service provided
11/7/2024
Bruce F. VERIFIED CUSTOMER
I wasn't told that it would take 3 hours to change 6 spark plugs! Why so long? And I wasn't offered the $50 discount until I pointed it out in the email I received. And there was a very loud squeak in the door hinge that wasn't lubricated. I thought that was part of the regular service like topping off the fluids.
11/7/2024
Patricia H. VERIFIED CUSTOMER
Great service all around. Thanks.
11/7/2024
Peter N. VERIFIED CUSTOMER
2 hrs and 15 minutes for a 5000 mile service. Not sure what they did, other than fill washer fluid and program a key FOB. Wasted time on my part for sure
11/7/2024
Jacqueline S. VERIFIED CUSTOMER
Alderman’s service is great. Derek was great to work with.
11/7/2024
Mary G. VERIFIED CUSTOMER
Serviced provided and was told ahead a 2 hr. wait.
Informed of up coming work to be done. Parts ordered and appointment pending.
11/7/2024
Paul B. VERIFIED CUSTOMER
The paint blister on the roof of my truck is a factory defect when I was told it was due to a scratch and not covered under warranty it has me concerned about if Alderman’s will honor any of the warranty with out legal action .
11/6/2024
Richard S. VERIFIED CUSTOMER
Zeb was excellent as usual!
11/6/2024
Mary B. VERIFIED CUSTOMER
He was a pleasure to work with. He was confident and person able.
11/6/2024
Steven B. VERIFIED CUSTOMER
Colby Moore was great to work with and I greatly appreciated the service that he provided.