Zeb was absolutely amazing! I tried to leave a review, but wasn’t able to get it to go through. He was knowledgeable, courteous, and patiently explained what needed to be done to my vehicle. He is an excellent Service Advisor, and he provided excellent customer service. Well done! Five stars for Zeb!! ??????????
10/16/2024
Don B. VERIFIED CUSTOMER
The service at Alderman’s Toyota is superb. Colby was attentive to my concerns and my vehicle was serviced promptly and correctly.
10/16/2024
Jane S. VERIFIED CUSTOMER
The work was done quickly, and everyone was very friendly.
10/16/2024
Mildred S. VERIFIED CUSTOMER
Did an excellent job. Excellent communicater
10/16/2024
Harley C. VERIFIED CUSTOMER
I appreciate Mr. Washburn’s explanation of the analysis and repair needed, and for being knowledgeable and pleasant.
10/16/2024
Wendy F. VERIFIED CUSTOMER
Everyone was very polite and helpful.
10/16/2024
Matthew B. VERIFIED CUSTOMER
Thanks !
10/15/2024
Susan L. VERIFIED CUSTOMER
Derek was very helpful !
10/15/2024
David B. VERIFIED CUSTOMER
Your team did far more than I expected. Thank you
10/15/2024
Lisa K. VERIFIED CUSTOMER
Thank you.
Two items for your consideration
1. I received my appointment reminder text 10 minutes after I checked in. Obviously I did not need to reschedule and any reminder would have been helpful in advance of the appointment.
2. On the mechanic inspection sheet the tire rotation was not checked. I inquired and was assured that the tires were rotated and the tech forgot to check that box. This is far more important than some of the other items and should be documented in the service sheet.
10/15/2024
Jon R. VERIFIED CUSTOMER
Lisa was totally professional, competent and courteous.
10/15/2024
Alis H. VERIFIED CUSTOMER
Really want to thank Derek, in service dept. ,for his care.
10/15/2024
Donella S. VERIFIED CUSTOMER
Lisa is very pleasant
10/15/2024
Philippe C. VERIFIED CUSTOMER
That was two questions and you promised only one. That drives down my next rating
10/15/2024
Nancy R. VERIFIED CUSTOMER
Thanks again for the great service!
10/12/2024
Joseph C. VERIFIED CUSTOMER
No problem with the dealership or how this visit was handled, just not pleased to find a part of the suspension rusting out. This vehicle has 85000 miles and we've had expensive brake issues and now this suspension failure. Not happy with Toyota's reliability.
10/11/2024
Victoria V. VERIFIED CUSTOMER
Colby was very kind and helpful. He did a wonderful job and getting back to me right away about my car. Not only that but the other staff were just as wonderful. Wonderful service!
10/11/2024
Caroline T. VERIFIED CUSTOMER
I would like to thank you all for truly outstanding customer service!