I had ana appointment at 8am my van was there all day to be worked on. I was changed 2 hours labor should have only been there for the 2 hours. Was told over the phone it was all fixed and it would be $220. Got to the service desk was told it was $380. He said aldermans has been so busy and apologized and gave me 10% off. Left and went home & a little later my husband noticed the hood wasn't shut and he was unable to close it properly.also the assembly pieces are nit put back in place on what they fixed.
8/1/2025
Marjorie C. VERIFIED CUSTOMER
I was completely satisfied with the service you provided
8/1/2025
Glenn K. VERIFIED CUSTOMER
Good service experience
8/1/2025
Michael R. VERIFIED CUSTOMER
Always a pleasant atmosphere going into Alderman Toyota!
Derek Schreiner and as always the service department did a great job and everyone at Alderman’s you interact with welcomes you with a smile and a warm greeting! Highly recommended!
7/31/2025
Michael W. VERIFIED CUSTOMER
smooth service and helpful staff
7/31/2025
Michael W. VERIFIED CUSTOMER
State inspection was done in a timely manner The vehicle was on for a 24 month service on 7/23. The state inspection was due by 7/30. No one realized that they should have asked if I wanted to have it inspected. This required an additional appointment on 7/30 and resulted in an additional trip (44 miles round trip) and half a day wasted.
7/31/2025
Janice D. VERIFIED CUSTOMER
I truly trust alderman's Toyota with my vehicle and really appreciate the service
7/31/2025
Linda S. VERIFIED CUSTOMER
Thank you , from purchase to first service I have been extremely pleased with the folks at Alderman’s Toyota.
Definitely worth my 3hr round trip drive,????
Linda S
7/31/2025
Mike K. VERIFIED CUSTOMER
Thank you, Sam was very professional
7/30/2025
Jean L. VERIFIED CUSTOMER
Nice and friendly service
7/30/2025
Kim F. VERIFIED CUSTOMER
I purchased my Toyota here. First time it was serviced here. Drove a hour and 1/2 to get there. Scheduled oil change and tire rotation. I was told I’d be there approximately a hour. During the service a wheel stud was broken .. it was fixed. It cost me another hour of time at the least. I missed an appointment due to this extended time I was there. I totally understand that accidents, errors happen. I was told that the stud was being replaced for free as it was service’s fault. I perceived that as being “thrown a bone”
I don’t feel that my time was respected. There were no apologies, no complimentary oil change or deduction taken at checkout. I doubt I will ever return here for service.
7/30/2025
Matthew B. VERIFIED CUSTOMER
Thx
7/30/2025
Ann H. VERIFIED CUSTOMER
My car play (maps and remote control features) have not been working for too long. Thank goodness Dillion (sales) was there. He came out and fixed it for me! Thank you, Dillon!
7/30/2025
Dimas E. VERIFIED CUSTOMER
.
7/30/2025
Charles P. VERIFIED CUSTOMER
All went well & all questions answered.
7/29/2025
Daniel R. VERIFIED CUSTOMER
Alderman's is a model for how service at dealers should be done.
7/29/2025
Danielle F. VERIFIED CUSTOMER
Pleasant and professional
7/28/2025
Jeffrey N. VERIFIED CUSTOMER
None of the service notifications were reset. Tire TPM light still on
7/28/2025
Heather N. VERIFIED CUSTOMER
Derek was very friendly—explaining everything thoroughly and very accommodating to my schedule.