Always enjoy my service appointments with Alderman’s
10/3/2025
Caroline T. VERIFIED CUSTOMER
Once again I’d like to thank your team for their care with my car. It’s truly a pleasure doing business with all of you. I’d like to thank Lisa Harrington for her attention to detail, kind professionalism and consistency with excellence in service. She stands out as does your team! A heartfelt thanks to all.
10/3/2025
Rick D. VERIFIED CUSTOMER
Once again,they in my glive box to check cabin filter I assume and left stuff on the floor that was in the glove box, they have to take stuff out to access but put stuff back where you found it
10/3/2025
Peggy M. VERIFIED CUSTOMER
Todd went above and beyond. I purchased an additional warranty outside of Toyota corporation. It was "supposed to cover regular maintenance. He spent around a half hour on hold waiting for an agent from thos company to speak with him. Come to find out, the warranty i purchased only allowed for 1 years worth of regular maintenanc. My policy apparently had expired for that portion. It was extremely busy this morning, but he worked with me. He has always been very personable and always seems to know me and my car. Very good person to have dealings with.
10/3/2025
Robert D. VERIFIED CUSTOMER
I have always received good service at Aldermans
10/3/2025
Hannah E. VERIFIED CUSTOMER
Derek was so helpful, punctual, and kind during the interaction of receiving the car and then delivering the car after service. I went to Toyota in Burlington last time for my 15k Toyota care service and was very unhappy after the service I received and was pleasantly surprised and pleased after visiting Rutlands Toyota dealer today, thanks to Derek’s great customer service skills and making sure everything was OK! Definitely will be coming back for the 25k check with you all. Thank you!
10/3/2025
Ed H. VERIFIED CUSTOMER
Sam shows great customer service
10/2/2025
Hillary W. VERIFIED CUSTOMER
Derek was awesome...quick, effective and communicative. I would definitely prefer him again as the check-in tech.
10/2/2025
Kenneth P. VERIFIED CUSTOMER
I had a great experience getting my car repaired there. They’re very professional and welcoming.
10/2/2025
Micheal S. VERIFIED CUSTOMER
I decided to work with Derek because he spoke like a mechanic not a therapist. The truck had a mechanical problem not a concern. He and the shop mechanic tracked down a problem caused by an after market installation done by my truck's previous owner of which I was not aware.
10/2/2025
Diane A. VERIFIED CUSTOMER
I was getting restless when the maximum 90 minutes projected turned into an hour 44 minutes. But Derek expkained tgat they gad dealt with the recall issue. So that was good.
10/2/2025
Gerard P. VERIFIED CUSTOMER
Lisa is the best,it’s that simple
10/1/2025
Linda P. VERIFIED CUSTOMER
Zeb was great!
10/1/2025
MICHAEL B. VERIFIED CUSTOMER
It was a good job
9/30/2025
Wendy R. VERIFIED CUSTOMER
Alderman’s service department is the BEST!
9/30/2025
Andrew R. VERIFIED CUSTOMER
I find the entire process very easy and accommodating. Just feedback as now I know to look. The mid appointment text updates are not a terrible idea, but if you need a response back I would change how you send them if you can. In my case it was the dirty filter question. I didn’t open that text because I didn’t think it was necessary. Like I said not a bad approach but I didn’t know I needed to reply. The service guy had to come find me which only slows everyone down. Big bold letters, please reply or how ever you want and tell folks at check in they will be coming. I now know for the next time to look for whatever the recommended service question is.