Lisa is great-always a positive experience interacting with her. Thanks Lisa!
9/26/2025
Maureen W. VERIFIED CUSTOMER
Friendly professional customer service. Loved the phone update as they worked on my car. They also fit my inspection in. Thank you!
9/26/2025
Kathleen H. VERIFIED CUSTOMER
Awesome job
9/25/2025
Paul T. VERIFIED CUSTOMER
Great people to work with both service and sales
9/25/2025
John D. VERIFIED CUSTOMER
Final bill was more than anticipated.
9/25/2025
Ann B. VERIFIED CUSTOMER
Excellent service from Sam. Must also say that I love the new system that sends a text outlining work to be done, work required for inspection and suggested maintenance. Very informative and worked great.
9/25/2025
Kristi F. VERIFIED CUSTOMER
Sam was courteous, professional, and helpful.
9/25/2025
Vincent R. VERIFIED CUSTOMER
I like the automated texts but when I asked for status on the work no one responded. Would be nice to allow for that ability.
9/25/2025
Nicole K. VERIFIED CUSTOMER
I don’t need to be contacted. I just was a little surprised that I wasn’t asked in advance about paying for the one hour diagnostic(?) time. Every other time I have taken my car in for service, I have been informed of charges and a chance to approve or decline.
9/25/2025
Guy A. VERIFIED CUSTOMER
Lisa always does a great job. I like the text messsge communication. Makes it very easy and efficient.
9/24/2025
Joseph B. VERIFIED CUSTOMER
Appreciate the whole service department
9/24/2025
Colleen S. VERIFIED CUSTOMER
Very pleasant to work with.
Always a good experience and will continue to bring my vehicles to Alderman’s for service.
9/24/2025
Gary C. VERIFIED CUSTOMER
Well I had all my rotors and breaks replaced which was really expensive. Now my breaks are making a loud squealing sound so I had to come back for another look at them. They couldn't find anything wrong because it only does it when they are cold or wet and you first start moving. Now they want me to come a third time and leave my car for a day. That's really hard for me to take the time to come three times and also try and find a ride an hour away. So now I'm stressed every time I hear them squealing and don't understand why with only 40,000 miles this is happening. I'm worried that leaving it a third time they still won't know and don't want to waist more time.
9/23/2025
Melissa V. VERIFIED CUSTOMER
Zeb was great
9/23/2025
Ed H. VERIFIED CUSTOMER
Great service!
9/23/2025
Steve O. VERIFIED CUSTOMER
Fantastic help for us while traveling from SC. Derek is a huge asset!! Thanks so very much.
9/23/2025
Maureen S. VERIFIED CUSTOMER
All systems go for our trip to Colorado! I can always count on you.
9/22/2025
Alan R. VERIFIED CUSTOMER
Derek has been a great tech. Love dealing with him. But on the whole; in the last year I have had my oil plug left loose leaking oil, and now a shipping issue with a wiring harness. Over the last 8 months I have been told the part was on back order (at least 3-4 times) and that I would be notified the day it came in. Apparently it arrived, sat on a shelf for months, and then was sent back because they weren’t sure what it was for? This part affects my daily operation of the vehicle in big way and I find this lapse in organization to be very concerning.
9/22/2025
Cheryl M. VERIFIED CUSTOMER
There wasn’t any one who could bring me my car or pick me up to come get it when it was done. Someone was supposed to to check on it and let me know if they could do it, no one got back to me. Unfortunately i was late to a meeting for work because I couldn’t get my car when it was done. I had to wait for a friend to bring me in at a later time.