I had an appt today at 10 am to have my car detailed. Waited for it, was told 1- 1 1/2 hr to be done. At 12 pm a guy came to me from detail shop said he just got the car 1/2 hr ago from service & they would get right on it with a couple guys & it would be done soon. After steaming for about 30 minutes I went to service & talked to them about it & they said they delivered it to them right after I went to the waiting area which I know they did as I saw the car being moved. As I was talking to service manager about it the guy that took it out back heard me & said he was the one who took it to them & told them I was waiting for it. He then had a rental car come back that needed to be cleaned as well so when he dropped it off he reminded them I was waiting. Not happy waiting from 10 am -12:40 pm to get my car back. It was cleaned nicely & I had checked it before I paid to be sure as they got it done in 45 minutes. Happy with the people in service area.
11/1/2025
Philip F. VERIFIED CUSTOMER
As always, Lisa was knowledgeable, courteous, and friendly.
11/1/2025
Peter A. VERIFIED CUSTOMER
Prompt courteous and friendly service.
I love Alderman's Toyota!
10/31/2025
James D. VERIFIED CUSTOMER
Derek was thorough and kept me informed.
10/31/2025
Maureen L. VERIFIED CUSTOMER
I don’t have a issue with Sam’s service. However, this is my second trip to have my car serviced as the first time I waited for two hours and they hadn’t even brought it in to look at. The head of the service department did reach out to me promptly, apologized, and got me back into an appointment that would meet my timeline. It would be my hope that the service department team would be made aware of the situation and not have it happen to other customers.
10/31/2025
Jamie H. VERIFIED CUSTOMER
Excellent service! Polite staff!
10/31/2025
Katherine F. VERIFIED CUSTOMER
Thank you!
10/31/2025
Kerin D. VERIFIED CUSTOMER
I felt that he was trying to upcharge me for maintenance on my car that is not needed at this time.
10/30/2025
Ron C. VERIFIED CUSTOMER
Friendly, efficient and just all around a pleasure to work with
10/30/2025
James G. VERIFIED CUSTOMER
All good????
10/30/2025
Bruce K. VERIFIED CUSTOMER
Great personalized service from Zeb.
He knew who I was, called me by name, knew what service my car needed and had it done very quickly.
10/30/2025
Cornelia T. VERIFIED CUSTOMER
Derick was excellent but I was left stranded by your courtesy driver in front of Walmart disturbances. A kind person saw me waiting there so long they offered me a ride. Never again. A 94 year old lady should not have to stand and wait so long
10/30/2025
Chris E. VERIFIED CUSTOMER
Thanks for getting my car in today on short notice!
10/30/2025
Pamela M. VERIFIED CUSTOMER
Derek was respectful and an excellent communicator.
10/29/2025
Rhonda R. VERIFIED CUSTOMER
I need to bring my vehicle back to have a noise which was noted as soon as I left Rutland. The service center was closed so I did not return to the service center. Not sure what the noise is. I live 35 miles from Rutland and work full time. I’m hoping that the noise can be repaired quick. I Am throughly satisfied with the warranty work and the process to get this repair fixed. Lisa was very helpful and amazing.
10/28/2025
Jeffrey D. VERIFIED CUSTOMER
Todd Christian and his team run a great service department. Been going there for years (18) and always great. The problem is the owner and the sales people. And I’m not impressed that Toyota still has not resolved the backup light recall that came out in May resolved yet.
10/28/2025
Nancy R. VERIFIED CUSTOMER
Thanks as always for the prompt professional and friendly service!
10/28/2025
Mary M. VERIFIED CUSTOMER
Always great service!
10/28/2025
Holly B. VERIFIED CUSTOMER
Very nice and helpful
10/27/2025
Keith B. VERIFIED CUSTOMER
Brake fluid reservoir cap was not put back on. Luckily I checked under the hood and the cap remained on top of the engine, but I did drive about 75 miles with it off.