Derek was awesome...quick, effective and communicative. I would definitely prefer him again as the check-in tech.
10/2/2025
Kenneth P. VERIFIED CUSTOMER
I had a great experience getting my car repaired there. They’re very professional and welcoming.
10/2/2025
Micheal S. VERIFIED CUSTOMER
I decided to work with Derek because he spoke like a mechanic not a therapist. The truck had a mechanical problem not a concern. He and the shop mechanic tracked down a problem caused by an after market installation done by my truck's previous owner of which I was not aware.
10/2/2025
Diane A. VERIFIED CUSTOMER
I was getting restless when the maximum 90 minutes projected turned into an hour 44 minutes. But Derek expkained tgat they gad dealt with the recall issue. So that was good.
10/2/2025
Gerard P. VERIFIED CUSTOMER
Lisa is the best,it’s that simple
10/1/2025
Linda P. VERIFIED CUSTOMER
Zeb was great!
10/1/2025
MICHAEL B. VERIFIED CUSTOMER
It was a good job
9/30/2025
Wendy R. VERIFIED CUSTOMER
Alderman’s service department is the BEST!
9/30/2025
Andrew R. VERIFIED CUSTOMER
I find the entire process very easy and accommodating. Just feedback as now I know to look. The mid appointment text updates are not a terrible idea, but if you need a response back I would change how you send them if you can. In my case it was the dirty filter question. I didn’t open that text because I didn’t think it was necessary. Like I said not a bad approach but I didn’t know I needed to reply. The service guy had to come find me which only slows everyone down. Big bold letters, please reply or how ever you want and tell folks at check in they will be coming. I now know for the next time to look for whatever the recommended service question is.
9/30/2025
Bill R. VERIFIED CUSTOMER
Derek was excellent. He is knowledgeable and took his time to explain all aspects of the tech’s recommendations to help me make a comfortable decision. Keep up the good work Derek and team!
9/30/2025
Carol R. VERIFIED CUSTOMER
Keep up the good work people. I’ve been getting maintenance done on my cars with your branch for years and you’re still my favorite.
9/30/2025
Kevin H. VERIFIED CUSTOMER
Always a great experience to have my work truck serviced. As an essential tool for my business, Alderman's gives me confidence that vehicle issues will not delay my work schedule.
9/29/2025
Bill C. VERIFIED CUSTOMER
Derek and your scheduler were top notch. I'm coming to you when I buy new truck
9/28/2025
Shelly M. VERIFIED CUSTOMER
There was grease on the passenger seat and the middle counsel, the visor on the drivers side.
9/28/2025
Susan H. VERIFIED CUSTOMER
Very nice and great service. Thank-you
9/27/2025
Nicholas B. VERIFIED CUSTOMER
Never heard from him on how the service went. Arrive at the dealership at 501p and everyone was gone and dark. Had a nice sales lady help me. Bill was $2200+. Expected a call to let me know how everything went besides a generic text from a computer that said my vehicle was ready
9/27/2025
Dawn S. VERIFIED CUSTOMER
I appreciate kind and genuine customer service.
9/27/2025
Angela D. VERIFIED CUSTOMER
Thank you, everything went well.
9/27/2025
Linda W. VERIFIED CUSTOMER
Thanks so much for helping us with our rental car!! We were back on the road quickly!! We are really enjoying the Camry hybrid!!