Lexus of Las Vegas Auto Repair Service

Yes. Great customer service as always

Henry went above and beyond to provide the best service.

I was told yesterday around 4:30pm that my car was ready to pick up (service was for repairing 2 rims, wheel alignment, and clearing a maintenance code). As it was close to closing time, I said I would pick it up this morning. I drove 25 minutes to the dealership with my 2 year old, switched her car seat over to our vehicle, paid for the service, and then actually looked at the wheels and realized that none of our rims has been repaired—but the available repair packages were redeemed when I checked out. When I went in to speak with service manager, he called the tech who worked on our car and the tech said he hadn’t completed the work. I then had to move my toddler’s car seat over to the loaner vehicle again and drive another 25 minutes home. I do not understand how I received a call that my vehicle was completed, came in the next day, and the work hadn’t actually been done. I asked the manager if he could repair the other 2 rims for the extreme inconvenience. He said no. When the car was delivered to me, 3 of the 4 had been touched up which honestly just felt more annoying than just leaving it at the 2 I had covered by my tire care package. We’re looking to trade in our vehicle. The TX was at the top of our list, but I’m not sure we’ll be going that route and we certainly won’t be using the Sahara location if we do move forward.

I can wait.

We bought two new Lexus in 2004. Just acquired a used 2022 GX and needed warrantyservice. First service at Lexus of Las Vegas in years, perfect experience.

Everything was great. It’s my first time coming into a Lexus for service, and it was leaps and bounds better than service at other dealerships.

Great job!

Always treated well and professionally!

Everything is excellent.

Vahagn is always great to work with!

First time meeting Kristine. She has excellent customer service. I am very happy.

Always a pleasant experience. Henry Montoya is the best!

After my car was at the dealership for more than a week for changing a burned amplifier it was replaced with a remanufactured one not with a new one. I expected a new amplifier as the dealership charged my extended warranty for almost $2000. On top, I have to pay an unexpected fee about $60 even if my deductible was $250. Not happy at all, I have been previously to another dealership in town for another problem with my RX 350 and I was charged only the deductible.

Javier was very jhelpful

Thanks

Great job!

My service rep. Kay is such a wonderful person and a true professional who expresses sincere care for those she assists. It was a pleasure having her assist me with my wife's vehicle care a safety. Thank you, Kay. :-)

Joel is the best service person ever! Everybody is professional & friendly.

thank you for your good work, I had my 1st service done

Did not solve the problem, we’ll have to drive down from St George again.