There is no update on the recall of my vehicle. Lexus refuses to give me a Lexus courtesy vehicle. I called corporate and they said to partner with the dealership. Instead of a Lexus vehicle, I am stuck driving a compact rental car.. a Kia.. a gmc.. a Nissan.. all with basic Amenities.. no tinted windows. I bought a Lexus and was given the lowest budget rental car. I’m so frustrated and disappointed. I feel completely disregarded.
8/5/2025
Tom F. VERIFIED CUSTOMER
I may sound like a broken record because the beat remains the same. This group of professionals let you see and know it everytime we visit.
8/5/2025
Sharon L. VERIFIED CUSTOMER
Thank you ????
8/5/2025
James R. VERIFIED CUSTOMER
You're welcome
8/3/2025
Hye K. VERIFIED CUSTOMER
Car was promised to be washed. It wasn't. Tires were asked to be inflated to 35 PSI evenly. It wasn't.
8/3/2025
Russell M. VERIFIED CUSTOMER
Justin was professional, easy to discuss my car issues with, and very clear on the way forward for the day. Overall a great experience
8/3/2025
Brent B. VERIFIED CUSTOMER
Kay was excellent!
8/3/2025
Kelly W. VERIFIED CUSTOMER
Service advisor Kay was great
8/3/2025
Maria M. VERIFIED CUSTOMER
The staff in the service department is efficient, friendly, & very accommodating with the inquiries I had about my car. I love Lexus! ????
8/2/2025
Nakia M. VERIFIED CUSTOMER
I’ve been a happy customer since 2019. In the future, can we find a way to address all required indicator lights during one visit and discuss them with the customer? This would help avoid additional appointments within the same month. I don’t have time during my workday for multiple service visits.
8/2/2025
Jose P. VERIFIED CUSTOMER
K
8/2/2025
Calvin M. VERIFIED CUSTOMER
None
8/2/2025
Elmer L. VERIFIED CUSTOMER
We waited almost 4 hours fir a simple maintenance to be done. I was charged additional $75 to replace a fuse. I know a fuse doesn't cost that much. It doesn't take 5 minutes to replace it.
8/2/2025
Andrew M. VERIFIED CUSTOMER
I received great service and explanation of my tire condition and replacement needs.
8/2/2025
Christine W. VERIFIED CUSTOMER
Attentive staff, great customer service.
8/2/2025
Mary T. VERIFIED CUSTOMER
Vince is the best! Also all the team members who greet you when dropping off and picking up are so kind and friendly