Joel was very helpful and answered all of my questions.
7/31/2025
Cynthia D. VERIFIED CUSTOMER
Thanks for the consistently professional service! It’s why I’m a loyal Lexus customer.
7/31/2025
Jarrett V. VERIFIED CUSTOMER
First impression is the most important one and Lexus of Las Vegas missed the mark. Had a 2p appointment for a wheel alignment on our LX570. Check-in was disorganized. After waiting 20 minutes in the lobby where I was told to wait I inquired about the process as it was my first time at this dealership. I was told the person I was scheduled with was not in and the next available person would assist.
I stepped outside to take a call only to see my vehicle zip through the parking lot without making a stop and then take off at a fast pace onto Sahara. I don’t drive my vehicle like that and didn’t appreciate the lack of care and respect that was shown toward my vehicle. When I got home belongings in the back were scattered in both directions leading me to believe corners were taken at a fast pace after the 4 mile “test drive”. Disappointed to say the least, I expected better from Lexus.
7/31/2025
Shieka B. VERIFIED CUSTOMER
Very satisfied.
7/31/2025
Edward S. VERIFIED CUSTOMER
Very nice customer service!
7/31/2025
Victoria L. VERIFIED CUSTOMER
My representative gave me the highest amount of quality service, thank you!
7/31/2025
Mabel T. VERIFIED CUSTOMER
Shout out to Vincent Ryan Camino for making the process seamless and answering my questions.
7/31/2025
Patrick T. VERIFIED CUSTOMER
Thank you for everything and very good job
7/31/2025
Kimalette M. VERIFIED CUSTOMER
Always a happy customer!
7/31/2025
Lynn S. VERIFIED CUSTOMER
Vince in service as always goes above and beyond-EXCELLENT !
7/31/2025
Janet L. VERIFIED CUSTOMER
My service advisor Joel Gooding was excellent!
7/30/2025
Vickey E. VERIFIED CUSTOMER
Hello hello thank you for the great service and Joell my service rep is the best. I’ve had Lexus for 21 years. Vickey E
7/30/2025
Jashbhai P. VERIFIED CUSTOMER
Lucky to have a dealership like this ????
7/30/2025
Charles B. VERIFIED CUSTOMER
I had to wait almost three hours to have my key reprogrammed. I don't think it takes that long to accomplish that task. I sat in the waiting room which completely emptied out. I was given the lowest priority even though I have been a loyal Lexus owner for over 25 years owning as many as 4 Lexus at a time. Not to mention the outrageous $502 charge that it cost me to wait for those almost three hours. I know I did not complain , paid my bill and left because I knew that if any one cared in the first place I would not have been treated the way I was. I am almost 80 years old and will probably continue to bring my car back to Lexus for service more out of habit than being completely satisfied with my overall service experience.
7/30/2025
Daniel D. VERIFIED CUSTOMER
Team was first class
7/30/2025
Alston G. VERIFIED CUSTOMER
Great staff, Kay Andrade was very kind. Service on my RX was excellent especially my detail job on her.
7/30/2025
Norma V. VERIFIED CUSTOMER
Thank you for your service , I am satisfied and happy
7/30/2025
Estrella S. VERIFIED CUSTOMER
Javier is the greatest
7/30/2025
Maureen O. VERIFIED CUSTOMER
Thought job was well done and to hear from Justin service was free
And yur tech person was a terrific help
Tk u
Maureen Lite