Lexus of Las Vegas Auto Repair Service

Well, realizing i am an absolutely new customer bringing in a used car i purchased from a private party utilizing an online coupon for a deal I didn't go in expecting top notch service., but for the $100 difference in me doing it myself and your special it was a no brainer for me. Knowing a service writer from a different dealership i get it, however the way i presented myself visually compared to other customers i feel definitely made an impact. No racism BS or anything like that, just not a regular established customer who's known and does not dress like a bum, but in this town we should all know not to judge a book by its cover. Your parts department was excellent, don't remember the name of the woman i ordered parts from (started with an L i believe) but she was excellent and helpful, i purchased additional items the day of service which were a bit high but i don’t shy away from convenience at certain times. I met briefly with the salesman MD who i spoke with last year about a new GX 550, super polite as before, willing to spend time with me regardless if i was buying or not, which had it not been for my wife we would of had one, LOL, we do own an LX and now a GX, i know, doesn't make sense other than the financials investment. All in all, not an excruciating experience, but when a customer walks up to the desk for the first time, please stand, make eye contact and shake a hand, covid doesn’t exist anymore, (????????). Please don't take any of this as negative but possibly a way to help your staff grow and make anyone feel valued and comfortable at your dealership, in my profession I'm definitely not thin skinned nor do i get bothered by the little things, just giving feedback. I will visit again after i find a deal that makes sense for me, not the $3600 transfer case quote for $240 in parts, but possibly something else. Thank you and have a great day. Greg G

You have the most amazing staff (Joel)!! I’ve been coming here ever since I got my Lexus and customer service is top notch! Thank you!

Great service from the team and communication from Justin.

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Javier and your entire service team were excellent.

My service advisor Javier is the best! Great customer service from all!

Kristina and the team were efficient, welcoming, and all around amazing!

My service guy is beyond great!

Great service!!

I Appriciate for every thing.

Justin Baker was very skilled and helpful. Kenrick did a good under the car video and written service report. Thank you Justin and Kenrick.

Very good service and nice accommodations at your place.

Alex was pissed coz i didn’t go with the deal, my dp of $1,500 was not returned immediately, he told me it will take 7 days, juan called me the following day and made a good deal, and got the is 350, after 2 weeks i called to follow up my dmv papers, alex told that he send a text message but I haven’t received any, think he needs to be trained better

Vince and the Lexus Las Vegas team are always courteous, professional, and provide excellent service. Regards.

I gather the service dept will call when the ordered parts are available to install. Thanks

Extremely satisfied with my experience and the professionalism shown to me.

Good

It always takes so long , is this normal?

As always, Service Writer took great care of me. This is my fifth Lexus and I have had them all serviced by Lexus.

We always get excellent service from Lexus Sahara especially from our service specialist.