Lexus of Las Vegas Auto Repair Service

Ok

Always a pleasure!

Justin was excellent. Would recommend him as their service advisor to anyone.

A pleasant experience at each encounter! Thank you Lexus of Las Vegas.

This was a new service writer to me . Unfortunately I feel like she was too quick with me and annoyed by my questions.

Joel knew my time constraints and did a great job getting me out as quickly as possible

Everything was perfect starting from calling to set an appointment, to picking up my vehicle. I will definitely be bringing my Lexus back for any service needed. V was very kind and professional. Thank you!!

Service personnel know the Lexus cars inside and out. Most effective

Great experience

My appt was at 8:00. My service person did jot address me until 8:20-8:25. Not quite sure why I made an appt. Please advise your clients that appointment times are not actually your appt. I needed to take my son to an appt that I was late to. Also it was suggested that I needed brake pads. I am at 15,000 miles. Brake light not on. Hope my next service is better. I do like the car but service is important. My last car was a BMW. Never had this problem there. Thanks for asking for feedback.

Vince always takes good care of us and our car. We appreciate that we always deal with the same service rep.

Not completely satisfied. Not happy it cost almost $1k and problem is not fixed. This is something that could have been identified from expertise level cost of hour labor to identical it would need to go elsewhere. Feel like i wasted this money.

All went well. Vincent is exceptional in his feedback ,assistance ,etc.

Yes. Great customer service as always

Henry went above and beyond to provide the best service.

I was told yesterday around 4:30pm that my car was ready to pick up (service was for repairing 2 rims, wheel alignment, and clearing a maintenance code). As it was close to closing time, I said I would pick it up this morning. I drove 25 minutes to the dealership with my 2 year old, switched her car seat over to our vehicle, paid for the service, and then actually looked at the wheels and realized that none of our rims has been repaired—but the available repair packages were redeemed when I checked out. When I went in to speak with service manager, he called the tech who worked on our car and the tech said he hadn’t completed the work. I then had to move my toddler’s car seat over to the loaner vehicle again and drive another 25 minutes home. I do not understand how I received a call that my vehicle was completed, came in the next day, and the work hadn’t actually been done. I asked the manager if he could repair the other 2 rims for the extreme inconvenience. He said no. When the car was delivered to me, 3 of the 4 had been touched up which honestly just felt more annoying than just leaving it at the 2 I had covered by my tire care package. We’re looking to trade in our vehicle. The TX was at the top of our list, but I’m not sure we’ll be going that route and we certainly won’t be using the Sahara location if we do move forward.

I can wait.

We bought two new Lexus in 2004. Just acquired a used 2022 GX and needed warrantyservice. First service at Lexus of Las Vegas in years, perfect experience.

Everything was great. It’s my first time coming into a Lexus for service, and it was leaps and bounds better than service at other dealerships.

Great job!