Lexus of Las Vegas Auto Repair Service

Excellent service in a very timely manner a special thanks to Vincent RYAN Camino

Justin was great, friendly, helpful... waiting area great...everyone was sooo nice...11 Stars***********

The service was good, but the detailing was bad. I had water spots all over the car and the windows was dirty. This is the first time I seen the detail in that bed.

Very helpful people.

Financial and service amazing as always, please acknowledge Anna from financial and vahagn from service they are so helpful

Always easy, no issues!thank you Vaughan

I came in today to get a part replaced because it keeps falling out. I called parts ahead of time to order the part because I know from the previous two replacements that they don’t carry spares of that part. During the replacement of that part I was informed a Lexus tech was on site and took a look to see why it keeps falling out, only to be informed that instead of fixing the issue they are now accusing me of prying the part off intentionally and that this 3rd time replacing the part is the last one the dealership is going to cover. I was told it was covered under warranty the very first visit. Do you understand how it feels to come in thinking they might actually have a solution to the problem only to be accused of being the problem? They could glue it on for all I care, I just want it to stop falling off. Can they permanently fix the mic cover so it won’t come off? Is that an option?

Your service department are rock stars. Vahagn has been my service advisor for many years, and I couldn’t be more pleased.

Like to upgrade at some point.

Great service as always

Always a wonderful experience when having to service my Lexus.

Joel provided exceptional service

Always feel well treated by Joel and his team.

Over the years, I’ve taken numerous vehicles to various dealerships for service, but my recent visit to the Lexus dealership stands out as the absolute worst experience from beginning to end. What should have been a straightforward routine maintenance appointment turned into a frustrating ordeal marked by poor communication, inefficiency, and questionable attention to detail. I had scheduled an 8:00 a.m. appointment and arrived a bit early around 7:20 a.m., hoping to get a head start on my day. Upon checking in, I was informed that my assigned service advisor, Kay, wouldn’t arrive until 8:00 a.m. He made it sound like my early arrival was an inconvenience, emphasizing repeatedly that she is coming in at 8am, might show up “a bit sooner”. I suggested switching to another advisor who was already on site to expedite the process, but he flatly refused, insisting that Kay would handle it once she got in. After confirming my phone number, he finally dropped the subject, but the interaction left me feeling dismissed and undervalued as a customer. This raised a bigger issue with their scheduling system: Why book appointments at 8:00 a.m. if the assigned advisor doesn’t start until that exact time? It seems like a fundamental flaw in their process, one that could easily be avoided by aligning appointments with staff availability or offering flexibility to reassign customers. Instead, this set a negative tone for the rest of the visit. By 9:00 a.m., I still hadn’t heard a word from Kay, and with a pressing need to have my car back before 11:30 a.m., I decided to call the dealership myself. The operator explained that my service had been logged as a “drop-off,” which apparently meant it was deprioritized in favor of customers waiting in the lobby. She kindly updated the status to reflect that I was waiting on-site, assuring me this would speed things up. Shortly after, Kay did call to say the car was finally being pulled into the service bay. While I appreciated the operator’s help, it was baffling that the initial check-in process hadn’t captured this detail accurately or that Kay never bother to call and ask. The car was ready by 10:00 a.m., and I received a notification to that effect. However, upon reviewing the multi-point inspection report, I was shocked to see that everything, including the windshield wipers, had been marked as “green” or in good condition. This was despite the fact that new wipers had been recommended during my previous service visit, and the current ones were clearly worn out—leaving visible streaks on the windshield from recent rain and dust. Even the check-in video provided by Lexus showed these streaks plainly on the windshield, so it’s hard to understand how the technician could have overlooked something so obvious. This oversight made me seriously question the thoroughness of the entire inspection: Was the tech rushing through it? Were items just being ticked off without proper examination? As a customer relying on these reports for vehicle safety and maintenance, this eroded my trust in the dealership’s service quality. To address the wiper issue, I messaged Kay through their UpdatePromise platform inquiring about the cost of replacements. Unfortunately, I never received a response. When I arrived to pick up the car, I found a sign on her desk indicating she was away. I was helped by another service advisor. In summary, this visit was plagued by scheduling mishaps, poor internal coordination, inadequate communication, and subpar inspection standards. As a loyal Lexus owner, I expect better from a premium brand. I hope the dealership takes steps to improve their processes to prevent similar frustrations for other customers.

I appreciate the service reminders, the ease of dropping off and picking up and the car wash as well as the personable atmosphere

Kristina does a tremendous job every time I am there. We feel very safe when Kristina is handling our car for us. She’s incredibly kind, very professional and pays very good attention to detail.

Please put everything in writing & send it to my email address: I hate texting because I’m inept at it but can still do more from my iPad or laptop than from my phone. Will need some training to use my phone for more than talking. Old school, I know! Thank you, Joan

There was very good experience. Thanks for all Lexus service team members.

Thank you for everything.

For me wasn't very long. And my service advisor was very professional as well as courteous.