I was pleasantly surprised when my battery was replaced at no cost because it failed its test while still under warranty. Having a service department I can depend and trust is very important now that I am too old to do it myself.
9/6/2025
Kirk L. VERIFIED CUSTOMER
Thank you
9/6/2025
Robert R. VERIFIED CUSTOMER
We are very pleased with Kristina Duvall. She was extremely kind and helpful.
9/5/2025
Sissy P. VERIFIED CUSTOMER
Kay is the kind of service rep I wished for when I first bought my Lexus. I asked for a woman who could relate to me and my needs. I might not the name of the lug nut needed to unlock the tires but she did and we were able to accomplish what I needed. I will be traveling back to Texas alone next week and she fully understood the importance of getting my car road worthy for the drive which gives me peace of mind! It doesn’t hurt that she LOVES my dog ???? either which makes us both feel very welcomed each time we come in for service!!
9/5/2025
Lauriene S. VERIFIED CUSTOMER
Vince is outstanding.
9/5/2025
Rena S. VERIFIED CUSTOMER
I WAS IN THERE FOR MY 8am 20k SERVICE and MY TWO RIMS POLISHED LIKE NEW AGAIN. GIVING A SHOUT OUT THANK YOU! “Kay Andrade” FOR GOING OVER THE DETAILS WITH ME WHAT NEEDS TO BE DONE. EXCELLENT CUSTOMER SERVICE RELATIONS INDEED.
9/5/2025
The Potter. VERIFIED CUSTOMER
Joel was very helpful getting me in last minute. Craig was also nice and helpful.
9/5/2025
Jeffrey P. VERIFIED CUSTOMER
Thank you
9/5/2025
Darryll &. VERIFIED CUSTOMER
Vince always provides top notch customer care. The outside staff did an outstanding job too, prompt, courteous and respectful of our time and vehicle.
9/5/2025
Robert H. VERIFIED CUSTOMER
Great customer service!! I will be back! Thank you.
9/5/2025
Jeffrey W. VERIFIED CUSTOMER
Kristina is always professional and courteous and goes out of her way to make me feel valued!
9/5/2025
Kevin T. VERIFIED CUSTOMER
Good service
9/5/2025
Amy F. VERIFIED CUSTOMER
I appreciate my service advisor Javier more than I can express in words. He is amazing and he is the reason I continue to service my car exclusively at Lexus.
9/5/2025
Albert W. VERIFIED CUSTOMER
N/A
9/4/2025
Maryann G. VERIFIED CUSTOMER
Service eas great
9/4/2025
Mary S. VERIFIED CUSTOMER
Always, a pleasure doing business with Lexus!
9/4/2025
Sara K. VERIFIED CUSTOMER
I just had a baby so I am in the thick of postpartum at the moment. I feel I was still treated as a valued customer despite looking like I survived three hurricanes. I deeply appreciate how kind everyone was. My service was thorough, quick, and efficient.
9/4/2025
Anette P. VERIFIED CUSTOMER
Much much better than my last experience at that dealership - I’m glad the results were better
9/4/2025
Brenda K. VERIFIED CUSTOMER
Joel Gooding was my service advisor. Joel is a great asset to the Lexus Family. Was very happy with my service!