Advantage Toyota of River Oaks Auto Repair Service

I am not at all impressed with this dealership or my purchase. Roger Fowler, Steven nor Aric but let’s not pretend it matters. Thank you for my lemon it was not appreciated.

I thank the service dept. For taking care of the safety concern when it was discovered.

I appreciate what u guys do 2 service my vehicle

Service was very good as fast. I did not wait very long.

Nice service

Service was very friendly from Nick and every other staff member I encountered. Thank you all and keep up the great work!

Everything was smooth and efficient

A couple of issues that actually started when I was told my car was ready: 1. Coupon I had included a car wash and while paying I asked George if my car had been washed. He went to check and told me that the person had just returned from lunch and it would get washed. It took approximately 20 mins. until I complained to supervisor? He apologized and then to see what was happening. It took approx. another 5 minutes. He even dried it off. I appreciate the effort made by the supervisor. 2. I paid for a tire rotation and noticed that the same rear passenger tire was still at 33 lbs. so I questioned if it had been done. Another service worker explained how you have to drive it, got in the car drove it and when he came back the tire was still showing 33lbs. He explained that the scan done when you first come in shows that the front tires are now on the back and showed me by using the tire hose in the front that although it said 33 inside the car, on the dial it was close to 40. It was at this point that he said he completely understood why I questioned if the tires were rotated, but that I was “not listening”. Really? Several employees assured me that it would change once it was driven. That was done and it’s still showing 33 lbs. but I am the one not listening! Between the car not getting washed as it should have and the fact that the young man accused me (remember I am a layperson) of not listening, I have decided that I will not patronize Toyota River Oaks again.

The service was acceptable

George was courteous and informative as to what was done to my vehicle and the cost.

Parts and labor for a simple job way over priced, not very pacific of what caused the problem or what can be done to prevent it from happening again or see the damage of the faulty part, I will be taking my services elsewhere.

Muy buen trato y atención muchas gracias

Great and courteous service in a timely manner

The work done was perfect. My vehicle runs smoothly aa new.

customer service was great- but my problem wasn't fixed and I have to return to have the issue fixed again which it shouldn't have happened at all at first

This text message erroneously states that my automobile has been serviced and is ready to go. This is not v true . The car was not serviced. Parts required were not available. I was not informed for hours. I believe that you have identified my vehicle as a LX model. I think it's SE.

Great job was done on my car. I feel the quality performance on the Car.

Thanks for your professionalism and patience in answering all my questions.

Fast service. Exceptional costomer service.

Very Satisfied With The Service I Received