Had a wonderful experience !!!! See you next time !!!!
5/16/2024
Jennie P. VERIFIED CUSTOMER
I was not listened to and then blamed for the work that was put into my car. I was spoken to and treated poorly.
5/16/2024
Jesse D. VERIFIED CUSTOMER
The interaction with your team was fantastic. I appreciate the friendly demeanor, etc. I know it’s a busy time for changing tires and it must get awfully tiring!
That said, I don’t think my tires are balanced enough, I’m getting a fair amount of vibration/shimmy when I go over 60mph. I could go 80 before with, essentially, none.
Usually, this is done really well in your shop, but feels a little sub-par this time.
5/16/2024
JANE V. VERIFIED CUSTOMER
Caleb was great- thank you for being friendly and extra helpful. The only reason I was not totally satisfied is because the lack of a transfer shuttle. Many other dealerships offer this service and ever time I ask, the answer is “we didn’t have it during Covid and we are in the process of trying to get it back.” I feel like that’s been the answer/excuse for far too long now. Having a shuttle would be greatly helpful.
5/16/2024
Patricia D. VERIFIED CUSTOMER
She offered the maintenance package for $299.
It was not right for me right now.
She kept me informed and answered the questions I had about. The brakes.
5/16/2024
Eva S. VERIFIED CUSTOMER
Excellent
5/16/2024
Laura W. VERIFIED CUSTOMER
Always kind and professional!
5/16/2024
Janina N. VERIFIED CUSTOMER
My RAV4 was serviced yesterday and was assured all was well. Today, the warning system came on indicating that there is AWD system malfunction, 2WD system engaged…. visit your dealer
I have extremely busy schedule and week; this is a huge inconvenience and disappointment .
5/16/2024
Amy J. VERIFIED CUSTOMER
Caleb was excellent in listening to my concerns and addressing my scheduling needs. He explained things and answered all my questions as we went through the service process !
5/16/2024
Francis C. VERIFIED CUSTOMER
Caleb Longe patiently explained to me all the five free maintenance services I am entitled to. I bought the VENZA from Heritage but was only briefly told by the Sale agent that I have only two free scheduled maintenance services for first two years without much details.
5/15/2024
Dwight G. VERIFIED CUSTOMER
The communication regarding a diagnostic test that was indicated by the inspection was lacking in context and left me feeling that I might be incurring unexpected fees
5/15/2024
Robert B. VERIFIED CUSTOMER
Quick… efficient! Great job.
5/15/2024
Lois A. VERIFIED CUSTOMER
Professional with her explanations of service needed and why.
5/15/2024
Kelly H. VERIFIED CUSTOMER
I was charged for servuce that should have been covered by my extended warranty and I had to bring it to his attention after the fact. Subsequently he gave me the wrong information for reimbursement. Eventually it was resolved after involving the finance department.
5/15/2024
Jeffrey G. VERIFIED CUSTOMER
Friendly, fast, efficient
5/15/2024
James P. VERIFIED CUSTOMER
Cherry did an excellent job!
5/15/2024
Christopher H. VERIFIED CUSTOMER
Great service, timely delivery, all around great job.
5/15/2024
Brian U. VERIFIED CUSTOMER
Answered all my questions and gave outstanding service
5/15/2024
Irene S. VERIFIED CUSTOMER
Caleb was extremely polite and kept me well updated on the progress of repairs to my car! Caleb was a pleasure to work with! Thank you for everything Caleb.