Ashley was very competent and also very warm and friendly. She really listened! Pretty rare these days it seems.
She communicated well which means a lot to me.
5/8/2024
Ellen A. VERIFIED CUSTOMER
Thanks
5/8/2024
Lisa L. VERIFIED CUSTOMER
A very pleasant experience!! excluding the bill of course LOL
5/8/2024
Timothy M. VERIFIED CUSTOMER
This is my first new purchase of a Toyota, I couldn’t be more satisfied with all of my interactions with Colorado Springs Toyota from the sales department to the service department. A special thanks has to go out to Randy Lee in the service department for being so professional and knowledgeable with all my questions and concerns , your staff is solid. Thanks for the great experience you have provided me, Tim.
5/8/2024
Tammy B. VERIFIED CUSTOMER
Very thorough and to the point, did a really good job of making sure I understood every point of the process that was going on.
5/8/2024
Lee N. VERIFIED CUSTOMER
JP was awesome! Dealing with both regular maintenance and a new recall on my Tacoma, he very graciously conveyed the knowns and unknowns about how long it might take. This really helped me make the most of my day as I worked this all into my schedule. Colorado Springs Toyota is definitely the dealership with which I’ll be working! Keep on keeping it real, JP!
5/8/2024
Hector R. VERIFIED CUSTOMER
Timely service and great communication even with the power issues at the facility.
5/7/2024
Brian M. VERIFIED CUSTOMER
Despite a power outage this morning, our car was serviced today!
5/7/2024
Andrew K. VERIFIED CUSTOMER
This is not Randy's fault but the price of the three oil change package I was quitted on the phone was different than what I was charged when I got here. Apparently because it went up in May although I made the appointment in late April
5/7/2024
Richard K. VERIFIED CUSTOMER
JP knows customer service and customer satisfaction. He is why we keep coming back.
5/7/2024
Kaitlyn P. VERIFIED CUSTOMER
Would appreciate it if the quote provided when I first scheduled my appointment matched the actual total at the end of the service. Felt a little cheated as I was told it would be about $350 with labor fees and the cost of the key, but it turned out to be $585 which is basically my car note. It felt like you guys changed your mind and decided to charge more than what was initially promised, and definitely makes me think twice about whether or not you have my best interest.
5/7/2024
Paul E. VERIFIED CUSTOMER
JP did a great job keeping me informed of the status of the vehicle. It took longer than expected but I didn't mind since I was an hour and a half early for my appointment. So happy that JP squeezed me in.
5/6/2024
John S. VERIFIED CUSTOMER
He was friendly and knowledgeable.
5/5/2024
Janice H. VERIFIED CUSTOMER
He was very respectful and professional
5/5/2024
Catania J. VERIFIED CUSTOMER
Scott is always genuine, responsive, and helpful. Great customer service.
5/5/2024
Zemo S. VERIFIED CUSTOMER
Thanks very much for helping me get my car ready
5/4/2024
Mary F. VERIFIED CUSTOMER
I still want to get my fob replaced because it’s a real pain when it doesn’t work properly. It only works intermittently and of course it always works when we bring it into the shop.