Dropped my car off at 1130 for the appointment I made almost 3 weeks earlier. It was the earliest appointment that I could get. I didn’t receive my inspection report till 153 before I had time to even approve or deny anything on the vehicle I received a call 4mins later that it was ready to be picked up. I was confused at the report in general because I had stuff done to it at my prior oil change that was be recommended again (tune up) I was informed that the mechanic made the mistake not looking that over properly but I had had the recommendation to get the coolent exchange done which I was planning on doing during this appointment. But never even got the opportunity to approve that Maintenance request, I was informed that I could just make another appointment…I am fully aware that I drive an older vehicle but I bring it in to the dealership to get better quality of care and I unfortunately did not feel that way at all. It was overall a disappointing experience and for just an oil change taking 2 1/2 with an appointment is crazy long.
5/13/2024
Robin R. VERIFIED CUSTOMER
So far so good
5/13/2024
Jeanine M. VERIFIED CUSTOMER
Randy provides exceptional service!
5/13/2024
Ross A. VERIFIED CUSTOMER
Excellent service!
5/12/2024
Natalie T. VERIFIED CUSTOMER
He is amazing! Such a lovely guy!
5/12/2024
Yan C. VERIFIED CUSTOMER
Great
5/11/2024
Eric O. VERIFIED CUSTOMER
Jp is great.
5/11/2024
Reynaldo C. VERIFIED CUSTOMER
Excellent knowledge of the service requirements of my vehicle, demonstrated good customer protocol and readily answered all questions related to the care and maintainance of our Highlander! Thank you!
5/11/2024
Johnny M. VERIFIED CUSTOMER
My experience with my Toyota shop has always been with the best excellent service. Thanks Toyota
5/11/2024
Don A. VERIFIED CUSTOMER
He was a great help.
5/11/2024
Edwin F. VERIFIED CUSTOMER
Thank you
5/11/2024
Richard M. VERIFIED CUSTOMER
Randy was excellent as always. No notes.
5/11/2024
Wayne M. VERIFIED CUSTOMER
Scott is professional and informational when it comes to servicing my vehicle. He also looks ahead to schedule upcoming service needs.
5/10/2024
Christopher Buck. VERIFIED CUSTOMER
JP went above and beyond today. He provided top notch service and I look forward to working with him again.
5/10/2024
Mika O. VERIFIED CUSTOMER
Very kind and understanding. Explained in detail what was going to be checked.
5/10/2024
William S. VERIFIED CUSTOMER
Excellent customer service! We appreciate Toyota of Colorado Springs.
5/10/2024
Mustafa K. VERIFIED CUSTOMER
Like always great customer services Mr Don , service manager is the best as well Mr Jp Peltier, they are great and professional, recommended to all
5/10/2024
Shanna T. VERIFIED CUSTOMER
Thank you!
5/10/2024
Margaret M. VERIFIED CUSTOMER
Kaic was very helpful, kind, and was always keeping me informed about my vehicle! He went above and beyond to assist me!