Baxter Toyota of La Vista Auto Repair Service

Nick was fine, it was just the time it took for the service. I was told it would be up to 1.5 hours and it took 2.5 by the time I returned to pick up my car. I’m a stay at home mom, that car is the one that has all of my car seats and I arranged for childcare and a ride so I could come back to my house to help out with my kids before I had to go back and get my car. I realize things happen, but my appointment was at 8am and I arrived on time. I am grateful for the quality of service, however I wish it was completed on time. Thank you, Courtney Barrera

Baxter Toyota provided friendly quality service as usual. That’s why I always go to Baxter.

Ethan promptly greeted me, was efficient while assessing my needs for the visit, communicated well during servicing and had the work done in a timely fashion.

No, came in to the service lane for my 9am oil change appointment at 8:40. No staff came up to me to check-in and I had to sit there and wait until 5 minutes to my scheduled when I decided to go into the building. One of the lights to my back license plate is out so I asked the if they could replace it. They gave me an estimated time of 1:30 for the work to be done. About 45 to an hour I got a text update and a request to perform the replacement of the bulb and the cost, I agreed electronically for them to perform the job. I waited in the lobby for another 1 hour plus and did not receive any update and I decided to check in at the front desk. The time was now 11:45 am and it seems there hasn’t been any communication between the front desk staff and the mechanic. He was eventually tracked down and I was informed that the bulb I had given permission to replace hasn’t been done. I was then told that they will get it done and given the price. I spent a total over 3 hours for just an oil change and a replacement job which ruined the rest of my schedule. I was grateful for one of the other service advisors comping the cost after the wait but overall the service I received was awful. Furthermore, I checked in my vehicle at 39,000 miles and the new sticker they put on my windshield say next service mileage at 43,937 or date 1/26. It just doesn’t make sense. Thanks, Eugene.

Davis was great

Thanks

Quick turn around for the remedy recall. Always friendly and willing to answer questions.

Na

Always great service and cordial staff. Thank You!

Great Work and Great Communication!! Very knowledgeable!! Thanks again!!

Nick and everyone were great we are glaud we had our car fixed at Baxter.

Nate was very knowledgeable on service timelines for various truck parts. I would request him again for service.

It was nice service ????

Nate is a golden soul, making it very easy to trust the shop. Thank you!

Davis provided a detailed recap of all the work performed which included a short list of one off requests. I appreciate the attention to detail.

Nick was extremely knowledgable and professional.

I was offered a realignment on this trip. Highly recommended. I got a realignment a few months ago on my last trip in. I thought it was a little weird to offer me one, when I had already had one done recently. I think you the company Should consider checking records before offering anything that would be unnecessary. It makes your service department appear to be more about putting cash in the till than genuine customer service.

Always have had a satisfactory experience with Baxter Toyota. Everyone we've met has been pleasant and professional. Mike Miller always Visits with us and sees how we're doing. I recommend Baxter Toyota to all our friends.

Finished in a timely fashion, as I waited. I like it when they wash it ! Thanks

Quick and complete, thanks