Nick Smith is very knowledgeable about his work. He very polite, customer service is great. I give a 9 rating!
10/15/2025
Anne J. VERIFIED CUSTOMER
I waited for the oil change on my car. My appointment was at 12:30. I was there for three hours. At no time did anyone contact me to explain why it was taking so long.
There is no need to contact me regarding this experience. In fact I do not want to be contacted.
10/15/2025
Michael P. VERIFIED CUSTOMER
Ethan is an excellent example of caring, honest and very knowledgeable service manager.
I can only hope that he will be working with your company for the foreseeable future.
10/15/2025
Debora S. VERIFIED CUSTOMER
I asked for my car to be washed, even though it was predicted to rain. We had gone on a trip and there were lots of bugs on the grill, side windows, & front end. Upon returning home it was obvious that the car was not ran through the car wash. Very disappointing!!
10/15/2025
Janice R. VERIFIED CUSTOMER
Nate was very friendly and knowledgeable.
10/15/2025
DAVID L. VERIFIED CUSTOMER
Appreciate the Uber since the shuttle was gonna be an hour or more.
10/15/2025
Frank K. VERIFIED CUSTOMER
Free cookies in waiting room
10/15/2025
Amy B. VERIFIED CUSTOMER
Organized, explained things very well, I felt informed and that my time was
Valued. (I need to tell you the service at the Ford Baxter, off Dodge, seemed disorganized, gave me no info and did not value my time. In fact, only one guy was working the computer (to cash out) and 4 other people were standing around talking.)
10/14/2025
Tim H. VERIFIED CUSTOMER
I feel like when I ask a question about my Tundra, your staff listens to me and tries to answer my question to the best of their ability.
10/14/2025
Robert S. VERIFIED CUSTOMER
I shouldn’t have to remind the service department that I have a prepaid maintenance plan. This information should automatically appear in my account when I come in for an oil change or service; other than that the service was great!! Overall 8/10
Thank you!!
10/14/2025
DONNA B. VERIFIED CUSTOMER
Thanks.
10/14/2025
Thomas H. VERIFIED CUSTOMER
Had my truck in for rust inspection when I received notice. Told me no rust now after April 2025 when time ran out today they find 2 spots of rust.. Don't think that's a coincidence.. Called and ask service tech to look at our service record and let me know the date it was first inspected. No call back..
10/14/2025
DANIEL H. VERIFIED CUSTOMER
Nate has always given us top-notch service.
10/14/2025
Jean F. VERIFIED CUSTOMER
Thanks
10/11/2025
Gary S. VERIFIED CUSTOMER
Friendly and courteous
10/11/2025
Vincent I. VERIFIED CUSTOMER
I'll complete the survey and let toyota know Baxter does a great job.
10/11/2025
Oswaldo G. VERIFIED CUSTOMER
Victor was very attentive and courteous in his service. I liked the service. If I had to say something else, it would be that the service was a little slow, but the attention was excellent.