I could not hear the service tech in the videos he sent, I have no idea what was said during them. Thankfully I was only in for a check up and needed an air filter replacement, suggest having the tech speak directly into his phone or increasing his volume when filming.
7/2/2024
CARLOS A. VERIFIED CUSTOMER
Front desk people at the service area should be more welcoming with any costumer.
I understand this is a busy area, but I felt that the person who helped me was in a rush and did my check in and check out the same way. This is not the first time, I received the same costumer service the previous visit as well. I thought it was good to mention it because this never happened in all my previous visits and I think it is an easy fix and will make the company to look better.
7/1/2024
LORI E. VERIFIED CUSTOMER
This is Matt, Lori’s husband. Paul was fine but the check engine light came on when my daughter ran out of gas. You guys charged $108 to turn the check engine light off which it wasn’t on before it ran out of gas 2days before. I think it was pretty petty to charge me to turn this off or( run your diagnostics). As a long time customer and owner of multiple Toyotas I expect better and will reconsider my service and purchase options moving forward. My # is ****-****-xxxx if you are going to try to contact me not the 5163 (that is wife’s #). Unless you are going to give me my $108 back there is no need to contact me though.
7/1/2024
ARLENE W. VERIFIED CUSTOMER
I always trust that you fix the necessary items!
6/30/2024
KIMBERLY M. VERIFIED CUSTOMER
5 star service . Thank you!
6/30/2024
FRANK S. VERIFIED CUSTOMER
Service was great, and the service advisor was very helpful!
6/29/2024
VICKI S. VERIFIED CUSTOMER
Service was great and they answered a few other questions I had about vehicle
6/29/2024
MP S. VERIFIED CUSTOMER
Thanks
6/29/2024
NICHOLAS H. VERIFIED CUSTOMER
Customer service from Nick Smith was good, but it shouldn't take over two hours for an oil change and tire rotation when I'm waiting at the dealership. If I drop the truck off for the day, two + hours doesn't matter.
6/29/2024
BRENT B. VERIFIED CUSTOMER
Professional and very nice
6/28/2024
MARY D. VERIFIED CUSTOMER
Great service but had 1 1/2 hour wait.
6/27/2024
JOANNA P. VERIFIED CUSTOMER
He was very nice to work with. He explained everything so well! Outstanding gentleman!
6/27/2024
DEBRA P. VERIFIED CUSTOMER
Waiting to long
6/27/2024
NANCY C. VERIFIED CUSTOMER
My most favorite car dealer is Baxter !
6/27/2024
JANE B. VERIFIED CUSTOMER
Completely satisfied!
6/26/2024
Terry P. VERIFIED CUSTOMER
Came in for an oil change and you came back with over $1600 in additional services including 4x4 service. I told them my Camry isn't all wheel drive and was told I could ignore that one. Why would I ever come back?
6/19/2024
Peter L. VERIFIED CUSTOMER
Chance was empathetic and kind, willing to help us however he could. Thanks!
6/19/2024
JAMES G. VERIFIED CUSTOMER
We trust your dealership.
6/19/2024
Dianne E. VERIFIED CUSTOMER
Answered all my questions and is still helping me set up appointments in the future.