They did a good job texting me what’s going on! The only thing they forgot is a new mileage sticker!
10/9/2025
Larry F. VERIFIED CUSTOMER
Very well done in a timely manner
10/9/2025
Julie J. VERIFIED CUSTOMER
Always great service at Baxter!
10/9/2025
Cassandra N. VERIFIED CUSTOMER
Too expensive.
10/9/2025
Ramona K. VERIFIED CUSTOMER
I did not have to wait long.
10/9/2025
Alex D. VERIFIED CUSTOMER
They did an excellent job. Thank you very much, I'm delighted.
10/9/2025
Catherine B. VERIFIED CUSTOMER
I purchased a package of services and they’ve expired. I have asked EVERY time how many services are left and NEVER was told they would expire. I have generally been treated as a nuisance and no one greets people as they walk in the door for service. Ever. I have seen it happen to others and it has been my experience every time for years. I have continued here only because I purchased oil changes when I purchased my car.
10/9/2025
Christy W. VERIFIED CUSTOMER
Back seats were not folded back to original position. Cover for hatchback area not put back to original position. Actual maintenance to car was fine and that’s what is most important.
10/9/2025
Candace R. VERIFIED CUSTOMER
I feel Jared went above what is expected of him and provided me a loaner vehicle so I could get to my job while the extra work (thanks to your technician troubleshooting)being completed. They also took care of the recalls I was not aware of.
10/9/2025
David S. VERIFIED CUSTOMER
I really like Jeff it’s is great for him to retire. Also thought Gary was helpful,all was well keeping new purchased cars of the lots & inside is helpful .thanks David really liked Jeff????
10/9/2025
Andrew W. VERIFIED CUSTOMER
Great work
10/9/2025
Amber M. VERIFIED CUSTOMER
I had an appointment for 8:15 just for an oil change. I did not leave the dealership until 9:55. It should not take a hour and a half to change oil. I will be taking my business elsewhere.
10/9/2025
Mark G. VERIFIED CUSTOMER
Brea went to battle with the warranty company for a new tire and won. I appreciate that effort. Thank You!
10/9/2025
Timothy P. VERIFIED CUSTOMER
Great service
10/8/2025
Anessa B. VERIFIED CUSTOMER
Service was fast and efficient.
10/8/2025
William S. VERIFIED CUSTOMER
No one asked me if the tires being rotated were purchased at Baxters. Therefore I was originally charged for the rotation.
10/8/2025
Travis A. VERIFIED CUSTOMER
I wasn’t checked in by Michael, so this really doesn’t apply to him, but my experience was awful.
I had a 1220 appt. I simply wanted a tire rotation. At 1:30 I asked for an update on when I can expect it to be done, told they are just getting to it, other appt in front of me. I ended up waiting over 1:45 hrs for 4 tires to be rotated. I didn’t receive a multi point inspection sheet, I’ll assume it didn’t happen, so literally 4 tires rotated. Only reason I did the rotation there was because it’s included when I bought the tires. This is horrible service, not timely at all.
I’m assuming no one will truly read this or actually care, so it is what it is.
I will learn from this mistake and start going elsewhere. No worth it to me.
In the event someone does read this, I would like for them to think to themselves, how long should be expected for entire rotation.
A sorry isn’t needed, it won’t fix the problem.
That’s the honest feedback.
10/8/2025
Brandy G. VERIFIED CUSTOMER
I think that if you have an appointment scheduled for an oil change and tire rotation, it should take significantly less than two hours time.
10/8/2025
David L. VERIFIED CUSTOMER
I arrived a little early for my service appointment. When I was greeted by the representative, she not only went over the reason for my appointment to verify my oil change, but also advised me of a recall they would take care of.
Great service!