It took two appointments but it is now completed. The parts dept sent the part back causing a second trip. I have owner five businesses. A successful business must have two main factors. Quality products and outstanding customer service.
1/23/2025
Karwan S. VERIFIED CUSTOMER
The best service
1/23/2025
Larry H. VERIFIED CUSTOMER
No comments
1/23/2025
Smita J. VERIFIED CUSTOMER
Once again the scheduling issues were a problem. No one answers the service phone. I called multiple times after I was just in for the same fix. It is ridiculous how hard it is to get it. Thankful that the repair was completed and all sensors were replaced to save me a trip since they were all under warranty. I hope something improves with your scheduling process. The website is ridiculous and the operator literally told me it doesn’t work.
1/22/2025
Pam K. VERIFIED CUSTOMER
The biggest frustration I have is that my lift gate stops before rising to the top. The mechanic said it works fine for him and could not fix it unless it fails when he tries it. Said stop back next time it happens. I live in Beatrice and it failed before I left town and failed when I checked the vehicle in. Am I supposed to stop by your shop every time I come to Lincoln? Apparently I should have bought a vehicle in Beatrice.
1/22/2025
Fred S. VERIFIED CUSTOMER
Fast courteous service, answered all my questions. Fred
1/22/2025
Chris D. VERIFIED CUSTOMER
When I called to make my appointment I verified that I had a free oil change. Drop my car off and wait in the waiting room. When my car is done the Service Coordinator told me that we no longer had free oil changes. I'm on disability, I am on a very tight budget. I can't just afford $100 unexpectedly. Anyway your Service Coordinator said I was dine and dashing. I quote"if you go to a restaurant expecting free food you confirm it before eating it" Humiliating.
1/22/2025
Diane W. VERIFIED CUSTOMER
Stephanie was knowledgeable, friendly, and helpful.
1/22/2025
Benjamin R. VERIFIED CUSTOMER
Very thorough and patient with all of my questions.
1/22/2025
Ryan L. VERIFIED CUSTOMER
Thank you Michael for taking care of my RAV4 on short notice!
1/22/2025
Kristopher B. VERIFIED CUSTOMER
Great service!
1/22/2025
Gerrine S. VERIFIED CUSTOMER
Good experience
1/22/2025
John B. VERIFIED CUSTOMER
Stephanie did a terrific job rapidly taking care of my problem with the gas cap door. She was terrific
1/22/2025
Matthew F. VERIFIED CUSTOMER
Ty was awesome! Thanks!
1/22/2025
Norma M. VERIFIED CUSTOMER
Friendly Professional and listened with explanations of the service to be provided.
1/22/2025
Kevin W. VERIFIED CUSTOMER
Excellent communication and service
1/22/2025
David F. VERIFIED CUSTOMER
Angie Skrdlant did a first rate job of communicating with my Insurance claim office, and I’m impressed by the efficiency of the service operation.