Brae me in the loop of the progress on my truck knowing I had a timeline to be out of town. She even had the technician come out and explain things to me as well. Great service all around. Will definitely bring my truck back in for any needs in the future.
5/16/2025
Jeffrey B. VERIFIED CUSTOMER
Gc
5/16/2025
Nicole A. VERIFIED CUSTOMER
Erin was very helpful, and attentive. She made the experience much less painful.
5/16/2025
Michelle M. VERIFIED CUSTOMER
All went well!
5/16/2025
Ronald R. VERIFIED CUSTOMER
Got it done
5/16/2025
Grace W. VERIFIED CUSTOMER
Brea went the extra mile to help me figure out my phone connection to the navigation system and I’m so grateful!
5/16/2025
Herbert C. VERIFIED CUSTOMER
You guys always do a good job. Thanks
5/16/2025
Roger S. VERIFIED CUSTOMER
Thank you.
5/16/2025
Kevin V. VERIFIED CUSTOMER
Erin was great! I brought the vehicle on Wednesday afternoon and went over the planned service. She took off a brake inspection because I was having no trouble and there would be a visual exam with the work I was having done. Looking out for the customer! Thanks Erin!
5/16/2025
Patricia B. VERIFIED CUSTOMER
Very good experience at Toyota. Jared was very knowledgeable and went through with what they did to my vehicle. Offered drinks and snacks. My car was done unless the time they predicted. Very pleased!
5/16/2025
Roberta P. VERIFIED CUSTOMER
Thanks to Erin Cahill your service rep today. Always happy with the service I get, and in very good time also. Will continue my business with you.
5/16/2025
Peter C. VERIFIED CUSTOMER
The service was completed quickly and inspection report was detailed. Great service!
5/16/2025
Trenton G. VERIFIED CUSTOMER
Jared was friendly, informative and provided great service. Couldn't have asked for a better experience.
5/16/2025
Ryan S. VERIFIED CUSTOMER
Ty and Danny were absolute professionals! They knew exactly what was wrong with my car, communicated with me perfectly and often as to the status. They prepared me for the small amount of money I would need to pay, they had a loaner ready for me on very short notice, absolutely wonderful experience!
5/16/2025
Les S. VERIFIED CUSTOMER
Everything appears to be taken care of.
5/15/2025
Joseph S. VERIFIED CUSTOMER
Arrived for 7:30 service appt about 6:45am. Service advisor Ty said they couldn't get me in for service. This is the first time that has ever happened. Then he told me that I didn't have an appointment. Problem #1 - I previously made an appointment on line and received 2 confirmations.
The I asked that the front Toyota rubber floor mats not be removed on driver's side. It had a carpeted insert "wired to the rubber floor mat. He couldn't do that because it was a Toyota policy.
Service advisor Ty must have gotten up on the wrong side of the bed that day because he was confrontational from our first contact. Then he took the car back and the service was completed in 30 minutes.
Called Matt, service manager, about the whole issue later that morning and had to leave a voice mail to be called back. Never recceived a call that day.
I have never had such a poor experience with a service advisor in the many years I have had Toyotas (10 or more vehicles) in for service at Baxter Toyota Lincoln, NE. Makes me wonder if I should go elsewhere for service.
5/15/2025
Wayne M. VERIFIED CUSTOMER
Thanks ????
5/15/2025
Helen Q. VERIFIED CUSTOMER
Job well done
5/15/2025
Paula R. VERIFIED CUSTOMER
Clear communication and polite service. Erin graciously answered all my questions.