Jared is always friendly, thorough & professional. We have always been very pleased with Baxter Toyota’s service department.
5/9/2025
Sunil P. VERIFIED CUSTOMER
All's good
5/9/2025
Michael O. VERIFIED CUSTOMER
Very professional.
5/9/2025
Brayn O. VERIFIED CUSTOMER
Erin was amazing. I went in with a nail in the tire and even though there wasn’t spots available, she made sure to take care of me. Thankfully the nail wasn’t penetrating but I appreciate her making time for me. 5 stars ⭐️
5/9/2025
Dawn H. VERIFIED CUSTOMER
I always enjoy working with Erin! She’s a great communicator!
5/9/2025
Lincoln Lymphedema. VERIFIED CUSTOMER
He was friendly, professional, and efficient.
5/9/2025
Sheila L. VERIFIED CUSTOMER
Good job, thank you.
5/9/2025
Carolyn D. VERIFIED CUSTOMER
She's very efficient, and pleasant to work with. I like your comfortable waiting room, too.
5/8/2025
Kristen E. VERIFIED CUSTOMER
After riding the shuttle home after dropping off my car for my appointment, you all called me to tell me no one had ordered my tires and you didn’t have enough tires in stock for my appointment. Someone should have 1) reserved tires for the appt, 2) checked the morning of to make sure you had them and 3) called me if you needed to reschedule. Instead I made a trip out there (and then had to call and ride the shuttle back) for no reason and then had to reschedule (which is difficult because I was balancing things like a flooded bathroom, plumber appointments, MRI appointments, and more this week). You all rescheduled quickly, which I appreciate, but the fact that no one bothered to order tires/check ahead of time if there were tires was really frustrating.
5/8/2025
Rosellen V. VERIFIED CUSTOMER
It took longer than usual to complete my car maintenance. I waited almost an hour and a half.
5/8/2025
Terri B. VERIFIED CUSTOMER
Very nice and efficient system. Erin was excellent.
5/8/2025
Pella Windows. VERIFIED CUSTOMER
Ty was great, no delay getting my vehicle in, was done very quickly and Ty explained what needs to be done next time I’m in.
Getting a vehicle serviced isn’t necessarily fun, it was however done in a professional manner with no surprises.
Great job by all.
5/8/2025
Todd S. VERIFIED CUSTOMER
Text message to customer should indicate a response is required regarding "fix it" recommendations. Thar was not clear. J waited too long before deciding a response to text was necessary.
5/8/2025
John B. VERIFIED CUSTOMER
He did a good job with keeping us informed and completing what we wanted done
5/8/2025
Brenda Z. VERIFIED CUSTOMER
Erin was awesome and your team was fast!!
5/8/2025
Steven M. VERIFIED CUSTOMER
The only issue is you guys had trouble finding my service contract that I had bought a year ago and the computer. The attendant said that he couldn’t find it and then he looked further and he said oh it is there. I will get to it later and call you to let you know how many more services I had coming to me. So it was no big deal. I just wish the service agreement was easier to see so I didn’t feel like I was trying to pull a fast one.
5/8/2025
Jennifer M. VERIFIED CUSTOMER
I do miss the vehicle being washed
5/8/2025
Goldie M. VERIFIED CUSTOMER
Ty kept me up-to-date on my vehicle thru texts and in-person consults. I appreciated his attention to detail.
5/8/2025
Sally K. VERIFIED CUSTOMER
I left a note with the person who met me when I arrived of what I needed to have taken care of.
They did all, but one of those items which was to re-set the dashboard back to telling me how many miles to empty.
Please let me know how to reset the dashboard.
Thank you
Sally K
5/8/2025
Joseph S. VERIFIED CUSTOMER
Svc teck removed floor mat on driver's side because a piece of outdoor carpet was on top of factory rubber mat. The carpet was not loose but attached to the rubber floor mat with metal brackets at 2 points and could not be moved on it's own.
The service advisor was friendly and competent.