Arrived for 7:30 service appt about 6:45am. Service advisor Ty said they couldn't get me in for service. This is the first time that has ever happened. Then he told me that I didn't have an appointment. Problem #1 - I previously made an appointment on line and received 2 confirmations.
The I asked that the front Toyota rubber floor mats not be removed on driver's side. It had a carpeted insert "wired to the rubber floor mat. He couldn't do that because it was a Toyota policy.
Service advisor Ty must have gotten up on the wrong side of the bed that day because he was confrontational from our first contact. Then he took the car back and the service was completed in 30 minutes.
Called Matt, service manager, about the whole issue later that morning and had to leave a voice mail to be called back. Never recceived a call that day.
I have never had such a poor experience with a service advisor in the many years I have had Toyotas (10 or more vehicles) in for service at Baxter Toyota Lincoln, NE. Makes me wonder if I should go elsewhere for service.
5/15/2025
Wayne M. VERIFIED CUSTOMER
Thanks ????
5/15/2025
Helen Q. VERIFIED CUSTOMER
Job well done
5/15/2025
Paula R. VERIFIED CUSTOMER
Clear communication and polite service. Erin graciously answered all my questions.
5/15/2025
Alice M. VERIFIED CUSTOMER
The service was done in A timely manner so I was able to get back on the road.
Jared was very helpful and took time to explain what had happened to my tire.
5/15/2025
Jeanette M. VERIFIED CUSTOMER
Good service done in timely manner
5/15/2025
Jennifer P. VERIFIED CUSTOMER
I specifically chose a man when I made my appointment, because I’ve dealt with this young woman before and had a negative experience. I couldn’t remember her name. Of course I got her again and had another negative experience.
5/15/2025
Bruce C. VERIFIED CUSTOMER
Thanks for the quick turnover.
5/14/2025
Alan F. VERIFIED CUSTOMER
Thanks
5/14/2025
Ahlam B. VERIFIED CUSTOMER
Great job as always
5/14/2025
Merachew W. VERIFIED CUSTOMER
Thank you for your great Service I’m so excited to be With the job well done continue for this great service
5/14/2025
Michael J. VERIFIED CUSTOMER
Prompt, professional, no pressure to do more than I wanted. First class.
5/14/2025
Marilyn S. VERIFIED CUSTOMER
Stephanie is professional, courteous and very efficient. I enjoy working with her.
5/14/2025
Lionel S. VERIFIED CUSTOMER
Surprised the engine replacement was done in such a short time
5/14/2025
Phyllis B. VERIFIED CUSTOMER
Stephanie was a great communicator throughout the process and extremely pleasant to work with!
5/14/2025
John L. VERIFIED CUSTOMER
Great Service at the early morning hour
Thanks
5/13/2025
Terry R. VERIFIED CUSTOMER
Ty was good to work with and he had my vehicle taken care of in a quick time
5/13/2025
Joan S. VERIFIED CUSTOMER
I appreciate the use of my coupons to my advantage and the heads up about upcoming tire sale.
5/13/2025
Peter C. VERIFIED CUSTOMER
The team is always courteous and professional. Jared was great! Thank you again!