I felt very brushed off and unheard. I was made to feel like my concerns were not valid. The arrogance of the technicians made me feel very uncomfortable. All in all, it has been a bad experience with service.
8/1/2025
Thomas D. VERIFIED CUSTOMER
Great service guys
8/1/2025
Margaret M. VERIFIED CUSTOMER
When the service representatives ask you to remain in your car and take 10+ minutes to check you in it is very uninviting. Also my car was done and pulled into the garage for longer than 30 minutes before I could check out. We will be finding a place to receive services that have better customer service.
8/1/2025
Jessica E. VERIFIED CUSTOMER
Appointment scheduled for regularl maintenance and to have my entertainment system evaluated. Waited 2 full hours for completion and they did not even attempt to evaluate the entertainment system. Waiting 2 hours for an oil change when you have an appointment is a little ridiculous. Also, super annoying that I made the appointment to have the entertainment system evaluated and they didn’t even look at it. This is a $60,000 brand new van, all parts should be functional.
7/31/2025
Daniel T. VERIFIED CUSTOMER
Why they take! Sale taxes.
7/31/2025
Melissa K. VERIFIED CUSTOMER
I’m extremely happy
7/31/2025
Elvia R. VERIFIED CUSTOMER
Everything was satisfactory
7/31/2025
John M. VERIFIED CUSTOMER
He was very helpful and courteous.
7/31/2025
DAVID M. VERIFIED CUSTOMER
Excellent service and the facility was well equipped for the wait.
7/31/2025
Chris W. VERIFIED CUSTOMER
The relationship we have formed with Micheal Jacobsen is the number one reason why I service my 4 Toyotas as Legends. Super easy to get a hold of, responsive and is a trusted advisor to my entire driving family including my wife, daughter and myself. We schedule our appoint ments around his schedule so that we can work with him.
7/30/2025
Grace H. VERIFIED CUSTOMER
Always superb experience working with Michael. Thank you.
7/30/2025
Inez K. VERIFIED CUSTOMER
I will bring my car to y'all anytime customer service really know how to treat a customer
7/30/2025
John J. VERIFIED CUSTOMER
Accurate wait time quote
7/30/2025
Shane H. VERIFIED CUSTOMER
Andrew was great, car was completed per expectations
7/30/2025
Jonathan M. VERIFIED CUSTOMER
The service tech did not reinstall the skid plate back onto my 2024 Tundra.
7/30/2025
Janette D. VERIFIED CUSTOMER
Andrew was excellent! Appreciate how my vehicle was serviced and also looking at my air filter (which was gross) and getting it replaced. I really like your service writers and the technicians!
7/30/2025
Ronald J. VERIFIED CUSTOMER
Excellent service
7/30/2025
Nicholas B. VERIFIED CUSTOMER
Its frustrating that I have been in multiple times for the same issue. When I call back in I get a you may get a call back today or possibly tomorrow.
7/30/2025
Dan W. VERIFIED CUSTOMER
Kyle kept us well informed and helped prioritize repairs to try to be more affordable, though extensive repairs were deemed necessary.
7/29/2025
KATHY B. VERIFIED CUSTOMER
I would have appreciated updates instead of having to be the one calling to find out information.