great communications and willingness to make sure I was satisfied
10/8/2023
Mark M. VERIFIED CUSTOMER
Mr Evan Donahue is professional. Thank you for all the help!!!!
10/8/2023
Derrick M. VERIFIED CUSTOMER
Jacob Merrick and his team are are the best in the business. 10/10 will be back!
10/7/2023
Tiffany H. VERIFIED CUSTOMER
Yes the guy at the computer was very helpful
10/7/2023
Charli B. VERIFIED CUSTOMER
Jacob was informative, helpful, responsive to my requests and questions and very patient.
10/7/2023
Ken I. VERIFIED CUSTOMER
Excellent experience.
10/7/2023
John K. VERIFIED CUSTOMER
My final estimate was $600 more than quoted. I asked twice when I received the 2nd estimate if that was correct and was told twice it was correct and included all costs of the repairs. Imagine my surprise when after the work was completed that due to flaws in the system my final estimate was incorrect and sorry about the inconvenience- I think maybe a reduction in my bill would be the correct solution-we have been loyal customers of legends Toyota for many years and this really the first time I have had any issues.
10/7/2023
Brian F. VERIFIED CUSTOMER
Michael was great. As always.
10/7/2023
Joyce E. VERIFIED CUSTOMER
I will say it's very frustrating to call because I had a question about the service on my car but can't talk to anyone. I left a message for a return phone call but never got a call back. This has happened pervious times as well. Need to do better with that.
10/7/2023
Mark M. VERIFIED CUSTOMER
Very Professional
10/7/2023
Henderson (. VERIFIED CUSTOMER
Was absolutely exceptional! A complete improvement from the last employee I dealt with. Grade A service !
10/6/2023
Ruby S. VERIFIED CUSTOMER
Completely Satisfied
10/6/2023
Frank C. VERIFIED CUSTOMER
Michael Jacobsen's service was perfect.
I chose Legends' Toyota because I hadn't been there before and wanted to look at the new Crown Toyota. But the only vehicles in the showroom were used vehicles. Makes no sense to me.
10/6/2023
Douglas G. VERIFIED CUSTOMER
I would welcome the opportunity to provide feedback.
10/6/2023
Daniel G. VERIFIED CUSTOMER
He was friendly and knowledgeable.
10/6/2023
Katheleen O. VERIFIED CUSTOMER
Service was fast and courteous
10/6/2023
James C. VERIFIED CUSTOMER
I absolutely LOVED Evan Donahue. He was friendly, personable and fun to do business with. Our courtesy driver to The Legends was also delightful. They both made our experience fantastic.
10/6/2023
Ramona N. VERIFIED CUSTOMER
Made the appointment for our key fob
After 2 hours for our 1st oil change we entered our vehicle without the 2nd key. We were never told that the keyfob was not on hand. We drove 40 miles for this
We were never told during this process that the key fob was not available
Now when the fob is available we will have to return to the dealership
We had a great sales experience
10/6/2023
Michael P. VERIFIED CUSTOMER
Evan was great. Didn't love waiting 2 hours when it was a pretty early morning appt. But, no real issues.