Legends Toyota Auto Repair Service

Results are always great but it **** having to wait 4 hours for one service. Appreciate everyone in the front office helping out and keeping on top of things, super friendly.

I have always had a quality and friendly service at Legends Toyota

They answered all my questions about my car in a very polite manner.

I called in for a oil change on the transmission the car indicated and needed to be done at 60,000 miles and a service Flash for a clamp on the fuel system instead I got the oil changed on the engine and the clamp for the fuel system and that took two and a half hours which is ridiculous

No one told me about the inspection or even gave me a report.

Very friendly and professional staff. Completed job in timely manner and communication was great.

Very clear communication about my vehicles service, got right in and out. Overall a good experience

$94.65 for an oil change is too much!

Great Job by Kyle and the team.

Michael went above and beyond to help me get home in time for a meeting after I dropped off my car. He kept me informed and I appreciate his work.

Kyle was very professional!!

He is friendly and made sure everything was gone that needed to be done.

Great sales staff Dustin was excellent

Isaiah was friendly with positive, helpful energy. He took the time to answer my questions and review my service history and what services remained on my service agreement as well as an upcoming recall item.

I had an appointment for an oil change. This is a service I usually fo at my local office, but decided to bring here on my linch break, as it seemed convenient. Unfortunately, that is not the case. Fifteen minutes after checking in, I received another “thank you for scheduling” text with a new time, which was 35 minutes after my appointment time. I checked with my service advisor to make sure they hadn’t pushed me back, and explained to him I maximum allowed lunch time I could not go over. An hour later, 20 minutes after watching another person with a 11:30 who checked in after me leave, I ask my service advisor to check on my car. He comes back and tells me that my car still has 30-45 left, then offers me a loaner to go back to work, then pick up my car at the end of the day. I agree and he go’s about setting that up. As I stand there waiting, another “thank you for your appointment” text with yet again a new time. I show him and he says he doesn’t know why it’s doing that. I then see the service guy who was sent to retrieve my work badge from my car, coming in from the parking lot. So my car wasn’t even in the shop yet??? After returning to work, the text saying my car in complete doesn’t come until 2pm. A two and a half hour oil change??? This service takes a max of 15 minutes at my local shop. Making someone wait that long for a quick scheduled appt is wild.

Transition was smooth and easy

Okay

I was told it would be an hour to 1.5 hour to be finished. No one communicated with me and I waited aver 2 hours to get my car. I had plans and was late to my next event. I had to come back to toyota to get both issues fixed.

On the phone, Michael was informative, polite, and patient with any questions or concerns that I had.

Excellent service