1) A woman in service scheduled an appointment during my phone call, for Friday, March 20th, but when I arrived the service department did not have the appointment, so it took two trips to get the recall completed, 2) I was given an estimate of 1 + 1/2 hour. The actual experience today was 2 hours 45 minutes.
3/24/2026
Jake B. VERIFIED CUSTOMER
The entire team did a great job. I was unaware that I needed two recall fixes when I arrived. They quickly got me a loaner and on my way. I got my car back the next day and I was very happy that I didn't lose any of my personal time. Well done Legends Toyota service and sales teams!
3/24/2026
Kenneth S. VERIFIED CUSTOMER
No communication.
Pickup of truck 2 hours after I was told.
Issue not that was delayed. I was never contacted so I missed meetings and wasted the afternoon at the service dept.
3/24/2026
Jeremy B. VERIFIED CUSTOMER
Bryce did an excellent job today with my truck.????
3/24/2026
David W.. VERIFIED CUSTOMER
Always great service from Michael. We usually go to him when needing service.
3/24/2026
Jane M. VERIFIED CUSTOMER
Efficient and courteous. No complaints
3/24/2026
Bullock'S Hardwood. VERIFIED CUSTOMER
Good service friendly and informative
3/24/2026
Stephen C. VERIFIED CUSTOMER
Steven was absolutely amazing. Went in to ask some questions for the first time ever being in the dealership and he treated me like I was 50 year loyal customer. Went and asked other people when he didnt know the answer to one of them and then remembered me when I came back to get my truck worked on. Communicated everything that was going on didnt leave me in the dark. 100/10 experience. He just earned the dealership a loyal customer with the 1 encounter. I watched everyone interact with customers the employees sre like the chick fil a of dealerships. They were so nice to everyone and it didnt seem fake at all.
3/22/2026
Emily C. VERIFIED CUSTOMER
Overall good experience but they forgot to add my coupon discount for service today! And I checked out without double checking.
3/22/2026
Richard C. VERIFIED CUSTOMER
Very good. Explained everything completely.
3/22/2026
Dennis L. VERIFIED CUSTOMER
Thank you Michael for your thorough explanation and giving us options. We appreciated your prompt attention and friendly response. You provided a positive experience for us.
3/21/2026
Donald B. VERIFIED CUSTOMER
Being perfectly upfront Legends Toyota is consistent in their excellence. Michael was super nice and helpful.
3/21/2026
Jason H. VERIFIED CUSTOMER
Kyle went above and beyond throughout the whole 2 week ordeal. I am so glad to have him on my team and advocate on our behalf. I can't say enough great things about Kyle and his commitment to providing excellent service. He excels at communicating both listening and explaining, two attributes which are greatly appreciated. Thank you, Kyle
3/20/2026
LOU N. VERIFIED CUSTOMER
Friendly staff and a thorough evaluation to access the issue.
3/20/2026
Elena F. VERIFIED CUSTOMER
Horrible customer service
3/20/2026
ALYSSA H. VERIFIED CUSTOMER
Bryce was amazing he kept me up to date on everything! Bethany keeps texting me asking if I’m still coming to look at a vehicle.
3/20/2026
Melanie O. VERIFIED CUSTOMER
Andrew did an amazing job with his custom service skills.