Kyle was wonderful to work with. We haven’t had the best experience with Toyota so far, but Kyle apologized for the experience we have had more than once, even though he did not contribute to the problems in any way. He was very professional in listening to our concerns, and took the time to explain our car’s engine to help us better understand some of the apprehensions we’ve had about our car. My husband and I both felt like he actually cared.
5/22/2026
Nicholas A. VERIFIED CUSTOMER
I hate to be "that" guy, but I have to be. I scheduled my 15k Toyota care service (tire rotation and inspection) on the 11th. It was scheduled for 5.21.26 @ 3:15pm. I didn't leave until 5:15pm. This is unexceptable. What should take .5 hours turned into 2. This is very disrespectful in my opinion. Next time I schedule a service I'm going to request a loaner so I can press on with my day. I can do a lot in 2 hours that's far more productive than sitting in your dealership. I'm more disappointed than anything. Im really glad I didn't get the recommended alignment and tire balance! I may have been there until 8pm.
5/22/2026
Catherine S. VERIFIED CUSTOMER
I'll fill it out.
5/22/2026
Bullock'S Hardwood. VERIFIED CUSTOMER
May 4 we had the 15k mtce done.
No reference was made about any tire wear or tire out of balance. Seems funny it changed this much in 2 weeks.
5/22/2026
SHERRY C. VERIFIED CUSTOMER
It was done earlier than it was expected. Professional and friendly employees there!
5/22/2026
Steven C. VERIFIED CUSTOMER
Isaiah was really considerate and helpful, a gentleman. Great guy!
5/22/2026
JOYCE E. VERIFIED CUSTOMER
Michael was the one that helped me. He did a wonderful job.
5/22/2026
Linda D. VERIFIED CUSTOMER
Great service. Isaiah was good about keeping me updated from start to finish.
Was not told about a diagnostic fee charge anytime at registration. Disappointed about that. Was told when I picked up car. I was only told about oil change charges. That to me should be discussed from The beginning. Thank you
5/22/2026
Kathryn G. VERIFIED CUSTOMER
Michael was super sweet and informative and he was a workhorse all day but still managed to keep me informed. He deserves a raise!
5/22/2026
Janice J. VERIFIED CUSTOMER
Yes.
5/22/2026
Michael C. VERIFIED CUSTOMER
The Baxter Way may want to revisit the Toyota Way
5/21/2026
Amelia J. VERIFIED CUSTOMER
Bryce was polite and professional ! Service was prompt and sactifactory!
5/21/2026
YANIN C. VERIFIED CUSTOMER
Muy buen trabajo y muy buen servicio gracias
5/21/2026
Lidiya S. VERIFIED CUSTOMER
I came there without of schedule and Michael was so good to help me to get my car to service( change oil and rotation). It was rake only one hour!!!
Thank you very much Michael and technician, who was working with my car.
5/21/2026
Joelle S. VERIFIED CUSTOMER
Great job courtious staff kept me informed
5/21/2026
Charlie G. VERIFIED CUSTOMER
My son was frustrated that it took 3-1/2 hours to get his oil changed and tires rotated. He was in the waiting room and you forgot about him!
5/21/2026
Cheri R. VERIFIED CUSTOMER
Michael was great to work with today. He kept me informed on the work and was just very nice.
5/21/2026
Lisa D. VERIFIED CUSTOMER
Friendly - not pushy - and was accurate on time it would take to complete work on my vehicle
5/21/2026
Wayne T. VERIFIED CUSTOMER
Excellent service
5/21/2026
Eric S. VERIFIED CUSTOMER
Service was great. Vehicle was well maintained, and my concerns were addressed in a concise manner.