Good, efficient and honest. One suggestion… don’t rush. Take your time while speaking with your customers. This is probably a big investment for many people. Let your customers process what is being conveyed. They’ll have more confidence in your business.
4/8/2026
Austin W. VERIFIED CUSTOMER
Steven was super helpful! He got my truck in quickly with no appointment - made sure everything was on track with the tundra and got the truck back to me sooner than expected.
4/8/2026
Pearl C. VERIFIED CUSTOMER
I will answer your survey with the best of my ability. Thank you
4/8/2026
Jay B. VERIFIED CUSTOMER
Michael is the best...a true advocate for the customer. I trust him. That is important to me.
4/7/2026
James J. VERIFIED CUSTOMER
the service manager is very professional and act on my recall quickly.
The most important aspect of this was I tried to call another Toyota dealer close by. I was waited for over 5 minutes for them to transfer for call to service department. I hung up due to no one was picking up the phone. When I called Legends Toyota, it was picked right away, within in one ring and I was connected to a services rep. And the scheduling was quick
The only down side was that I needed to wait 4 hours for the recall service to be complete. I can't get a loaner.
4/7/2026
Shawn S. VERIFIED CUSTOMER
It was scheduled, and I dropped it for service last Friday. It turned out they didn’t have the part, and it just sat there for 5 hours, and no one notified me. I wasted most of the day waiting for it, and it’s still not fixed.
4/7/2026
Roger W. VERIFIED CUSTOMER
We had an excellent experience. We drove almost 600 miles to buy a truck that was everything that we hoped it would be.
4/7/2026
Christopher S. VERIFIED CUSTOMER
Alex was great
4/7/2026
Jodi B. VERIFIED CUSTOMER
Michael always is professional and sincere when I come in for services. He takes great care of me. Great job!
4/7/2026
RONALD G. VERIFIED CUSTOMER
Kyle was courteous and straightforward regarding the estimated time necessary to complete the service. Moreover, he was kind enough to provide a driver to return me home to wait for service completion. I couldn't ask for more!
4/6/2026
Ricardo M. VERIFIED CUSTOMER
Great service
4/5/2026
Amie K. VERIFIED CUSTOMER
I have had literally the worst service everytime I’ve come into the service department. Even when I had my previous 4 runner. Now I have the new one and it was looking like I would be experiencing the same terrible service I’ve had in the past. HOWEVER… I must say Kyle Montgomery listened to my experiences and unhappiness even though he had never provided me any type of service in the past. This visit far exceeded every other experience I have had in the service department. He went above and beyond to take care of my needs and cioncerns. It is because of him that I will continue to come back instead of driving further to service my vehicle. Far more than a five star service.
4/5/2026
Audra A. VERIFIED CUSTOMER
Car was done and was not notified, I had to go up to service counter and tell them my car was ready myself.
4/5/2026
Abraham S. VERIFIED CUSTOMER
Steven was very courteous and professional, he's a very insightful young man and explained to me things that I was unaware about my car.
As a customer I was 100% satisfied.
4/5/2026
Joyce B. VERIFIED CUSTOMER
Well done
4/5/2026
Lidiya S. VERIFIED CUSTOMER
We scheduled an appointment for next day morning but was able to leave a car a day before and get service!!!
Thank you very much Michael for wonderful customer service and professional work. We also appreciate mechanic work.
4/4/2026
Chuck R. VERIFIED CUSTOMER
Great service and knowledge provided to fix our car. Thank you ????
4/4/2026
Jesse B. VERIFIED CUSTOMER
The service was quick,thanks to service depertment.
4/4/2026
Erick H. VERIFIED CUSTOMER
Great service and staff. First time customer from out of town.
4/4/2026
Ted T. VERIFIED CUSTOMER
After years of taking my vehicle to Legends for service, this was the best many very good experiences.