Brewer Airport Toyota Auto Repair Service

I brought my 2023 RAV4 in for an oil change, tire rotation and state inspection. The wait was over 2 hours and we were not kept updated. My husband finally asked for an update and we were told that they were just finishing up. Another half hour goes by when we were told it was done. So we go outside to pick up our car and start home. My husband then noticed that instead of an April inspection sticker we were given a March sticker. We couldn’t turn around then because we had to get home for an appointment. I called Brewer Toyota and talked to the woman that took care of us. She explained that each technician could put what date he wanted on the sticker. I said that has never happened to me before. I said we had an April sticker before and that is what we should have been given. I have always been told we could bring the car in the month before and still get a sticker that was the same month. She was not at all helpful and said each technician can do what he wanted. She said she could talk to her manager about it for me and I said that I wanted the manager involved. She then called me back later and said I could get the correct sticker. She said the manager has said that it has happened before with other people. Then she asked me when I could come in. I said I would be right in. She said no because the wait was at least 2 hours. I should have been able to go right back and get the correct stickers. So I had to go in at 7:30 this morning to get this done. I don’t live close and it was very inconvenient. I asked her why Toyota didn’t require all there technicians to follow the same rules. My family will not be coming back to Brewer Toyota again. It’s a shame because we do love the RAV4. There was no apology and I wasted a lot of time and gas.

Always great service. Never disappointed.

I enjoy that your service is very trustworthy I think your mechanics are honest.

Brittney was very helpful with the service my vehicle needed.

I was satisfied; however, I have not been told in the last few times I was there in the past year that my state inspection was expired until today.

I was very satisfied with the quick service I received and that everything was explained as to what was needed.

Service was completed in a very timely manner. Thank you

Service dept started work on car quickly, services completed per check-in personnel estimate. Paperwork was detailed, thorough. Staff friendly and courteous. No complaints.

Good job

Appointment and time of service ok. On ride home car had a strong smell like oil or grease. Had to roll down windows while driving. Got home an had to spray inside of car. No paper liners on floor or seat.

Eric was great. Communication was very good and repaired in timely manner

Great sevice would no take my truck any where elsea also sales is great up there thank you for your service on my truck

Everything was great! Was told there could possibly be a long wait time, but service was done in a very timely manner.

Alexis did a fantastic job. She kept me informed during my visit. My service was completed promptly.

Scott’s the bestest excellent service

Thank you for doing a great job!

Great services rendered

Send it over . Eric was the best

Very good service

He was fantastic. Gave me all the information that I needed and took the time to make sure I understood what the service team was doing. You are lucky to have someone like him working for your team.