Immediately after purchasing my 2021 Avalon Hybrid, you almost lost me as a customer because of a bad experience with the Service Dept. Service Manager Jeff convinced me to give it one more try, and I hooked up with Greg Reynolds. He's been GREAT ever since. Greg is always patient with me and very good at explaining things to me.
10/18/2023
Peggy G. VERIFIED CUSTOMER
I appreciated the text contact during service and being given a fairly accurate timeline. It was a comfortable wait and everyone was very helpful. I really like the service department and have never had any issues. It is a friendly and professional atmosphere. Thank you!
10/18/2023
Heather Lynn. VERIFIED CUSTOMER
Faster service than usual.
10/17/2023
Chris G. VERIFIED CUSTOMER
Good service
10/17/2023
Mary M. VERIFIED CUSTOMER
Very satisfied with service from Brewers. They were quite busy, but got my service completed in 1.5 hours.
10/17/2023
Bernadette R. VERIFIED CUSTOMER
Thank you
10/17/2023
Linda F. VERIFIED CUSTOMER
I put my trust in your Toyota Service Center. Talked to Marty too who sold me my car and it is nice when they remember you! I can feel a difference driving my car with the 4 new tires.
Thank you
10/17/2023
Lisa H. VERIFIED CUSTOMER
At the beginning of the service we were quoted a price of approximately $220 for the complete service. When it came time to check out I was quoted a price of $350. I had to question them. Why was this bill so much? They stated because they needed more brake fluid than originally expected again I questioned the fact that it would cost over $120 for brake fluid. After my second time questioning they came back and rectified the bill but if I had a question them I would’ve over paid for my service. This experience doesn’t inspire confidence or trust in this dealership
10/16/2023
Gerardo H. VERIFIED CUSTOMER
Good team and friendly staff
10/16/2023
Jean S. VERIFIED CUSTOMER
Communication was great and the service was excellent.
10/16/2023
Roxanne T. VERIFIED CUSTOMER
Everyone was great
10/16/2023
Michael C. VERIFIED CUSTOMER
Andrew listened to my concerns and kept me updated throughout my repair process. Thank you!
10/16/2023
Phyllis S. VERIFIED CUSTOMER
The service met expectations. The complementary car wash was crap. I was embarrassed to drive my Toyota off the lot!
10/16/2023
Ruth M. VERIFIED CUSTOMER
You know what’s being done and if you approve. Good information.
10/15/2023
Kelsey F. VERIFIED CUSTOMER
I’m not sure if my previous message went through but if it didn’t, I just wanted to say that I felt like I was being taken advantage of in terms of cost of replacement for something like a rear windshield wiper. Especially for $184 and then being told it was needed for inspection.
My father was a mechanic for 40 years and always tried to help the customers whenever possible and inform them of simple services they could do so they wouldn’t get over charged. I felt like that level of customer service wasn’t used at all and instead tried to get more money out of the job.
I appreciate the effort that was put in to get my stickers but was genuinely disappointed about the wool trying to be pulled over my eyes.
10/14/2023
Michael W. VERIFIED CUSTOMER
I had the van in for an oil change today. Though the shop appeared to be short staffed I was pleased with the service and the timing. No complaints there at all. The only issue I have is with the multi point inspection. I would like to see this printed out and attached to my invoice. I don’t like to have to vote this online. Sure I can go home and print it out but why should I make that extra step. You are printing out the invoice then print this out also.
Thank you for reconsidering the idea of not printing this out.
10/14/2023
Ken W. VERIFIED CUSTOMER
Christian was very friendly and explained everything! Great people and fast service! Thank You!!
10/14/2023
Elmer P. VERIFIED CUSTOMER
No problem today at brewer
10/14/2023
Linda P. VERIFIED CUSTOMER
Great service!
10/13/2023
Kristie M. VERIFIED CUSTOMER
I was sent a text asking if I wanted the air filter changed and I responded yes... it was not completed! They told me they just started using the app and never got a response. They never called me to see if I wanted it done when they didn't get a response.