The Toyota service department is always exemplary-unfailingly polite and helpful.
2/5/2025
Edward C. VERIFIED CUSTOMER
All turned out fine.
2/5/2025
Beverly M. VERIFIED CUSTOMER
I was very satisfied with Bill,he is very nice ????
2/5/2025
Stephanie D. VERIFIED CUSTOMER
1. I had to spend $100 on new lug nuts. You put new tires on in Oct. Thankfully my flat happened at home and my husband was there. The lug nuts were stripped. He almost broke one getting them off. I never would have been able to get them off if I was on the side of the road.
2. I dropped my flat tire off on Sat. Patty said come back after 2 pm on Mon. It will be a quick fix. I showed up just after 2 pm. She THEN called to make sure my tire had come in. I needed my car that night and had been told it would be a quick fix at 2 pm. I took the shuttle home. At 5:20 pm, no call. My son and I went back. I needed to be out of there by 5:45. Did not get my car back until 6 pm. My son missed practice.
Just a very frustrating day. Luckily it was under warranty so the tire was only $40 for mounting but I was not happy to spend $100 on new lug nuts. My new tires were the only time those had been touched by anyone but you guys and they were stripped.
2/5/2025
Kathryn A. VERIFIED CUSTOMER
I much appreciate his care and attention to both my 2014 Rav 4 and me as a returning customer and human being.
I am solo so just cant handle a car payment right now. I wish I could!
2/5/2025
Denis R. VERIFIED CUSTOMER
Thank you
2/4/2025
Debra B. VERIFIED CUSTOMER
Everyone is very helpful
2/3/2025
Janet M. VERIFIED CUSTOMER
Christian is always cheerful; it's nice to start the morning with a smile from others. He asks about car in general & remembers the last time it was serviced.
Does a great job!
2/3/2025
Michelle G. VERIFIED CUSTOMER
Class act.....as always
2/2/2025
Aaron S. VERIFIED CUSTOMER
Nice and pleasant but very pushy on sales deals. This is not unique to her, this happens every time I go to Toyota.
2/2/2025
Sam P. VERIFIED CUSTOMER
All the receptionists were incredibly kind even though they seemed to be VERY busy. Service came out great
2/2/2025
Matthew C. VERIFIED CUSTOMER
New customer, look forward to future business
2/1/2025
George L. VERIFIED CUSTOMER
Bob was great, the gentleman at the service desk was great. My car was feeling good when I left and I have zero complaints. Keep up the great work!
2/1/2025
Rose C. VERIFIED CUSTOMER
I didn’t mind the 3 hour wait. But Patti confused me with another customer which not only extended the wait time but increased my payment. She apologized when she realized what had happened. My text notice told me I needed a new battery. My car was waiting without the new battery then had to go back to the shop. I waited patiently and Patti never notified me that my car was ready. I saw a text that was sent 20 minutes previously that it was ready.
I’m done dealing with her after so many years! More than 10.
My friend who also used to go through Patti, and I called her the “crazy lady”. My friend died 6 years ago. I thought of her today, as I always do when I’m at Sullivan Brothers. I so wished we could’ve laughed together.
2/1/2025
Jean M. VERIFIED CUSTOMER
I am always pleased with the service I received from Sullivan Bros.Christian was very nice and helpful and made me smile. Thank you ????
2/1/2025
John P. VERIFIED CUSTOMER
Excellent service
2/1/2025
Jake H. VERIFIED CUSTOMER
Christian is as good as it gets for an employee
2/1/2025
Larry V. VERIFIED CUSTOMER
I look forward to each visit to Sullivan Brothers Toyota of Kingston. The staff is superb, and the work done on my Tacoma is first rate! Also, the building itself is immaculate with excellent amenities, coffee, tea, snacks etc, and comfortable recliners to sit in. Today I met a new intake person, Shauna. She could not have been better! She came out to greet me and pulled up my account telling me the service about to be performed on my truck. She was extremely friendly and upbeat making me feel as if I was the only person she was going to see today. Shauna is a great addition to Sullivan’s. Another wonderful experience!
1/31/2025
Kevin M. VERIFIED CUSTOMER
Service coordinator was outstanding.
1/31/2025
Jessica S. VERIFIED CUSTOMER
Christian is great. Professional and helpful. It should not take two hours for an oil change though