I know they greesed the power step but it started squeeking again
4/8/2025
Robert A. VERIFIED CUSTOMER
Christian spent time with me, answering my concerns about buying the right tires for my needs and style of driving. I felt good about the tires being suggested to me!
4/8/2025
Michael N. VERIFIED CUSTOMER
Always satisfied with my visits !
4/8/2025
Randall P. VERIFIED CUSTOMER
I like that the people make a good effort to be pleasant. Thank you!
4/8/2025
Thomas R. VERIFIED CUSTOMER
Great staff and awesome service! Thank you!
4/8/2025
Robert G. VERIFIED CUSTOMER
Christian treated me with the utmost professionalism. Always a great experience when bringing my vehicle to Sullivan Brothers.
4/7/2025
Ellin T. VERIFIED CUSTOMER
Patty was friendly and pleasant to deal with. I witnessed her sensitive handling a special needs client and she was so kind and caring.
4/7/2025
Richard S. VERIFIED CUSTOMER
Thank you
4/7/2025
John L. VERIFIED CUSTOMER
Service communications were lacking, if I hadn't kept calling nothing would have been resolved. Repair Issue was diagnosed in January and tech listed parts to order. Service rep said parts would be ordered and would advise me when parts were in, nothing happened. I called for status updates, but no return calls? I had a service appointment on Friday, and asked about the parts for my steering problem. Advisor had to review notes to refresh her memory?? As expected nothing had been ordered, so parts were ordered Friday, came in Saturday and work was completed. Bottom-line a 2 day job took 2.5 months to complete. There have been many other issues along the way I wont get into. Thanks to Michelle this work finally got done. As much as I like doing business with Sullivan, the Service experience has been frustrating.
I spent my entire career in high tech Customer Support, and must admit the frustration I have experienced in my dealings would not bode well for Customer retention. Hope this message is helpful, as it's meant to be constructive as Customer facing jobs are so critical.
4/7/2025
John H. VERIFIED CUSTOMER
Christian is great to work with!
4/6/2025
Kerry H. VERIFIED CUSTOMER
Although there were quite a few folks having service done at the same time, the free shuttle ride and quick completion of the required maintenance was done efficiently and with a little patience, very swiftly!
4/5/2025
Gerard H. VERIFIED CUSTOMER
Shauna was great very helpful
4/5/2025
Edmond O. VERIFIED CUSTOMER
very satisfied with your service today thank you
4/5/2025
Deanna M. VERIFIED CUSTOMER
Every single staff was friendly and professional! My car was serviced on time and waiting room is great! Darren, the salesman who sold me my car, even came over and said hello! He’s the best!
4/5/2025
Serafina B. VERIFIED CUSTOMER
Izzy was extremely helpful, polite and set clear expectations on timing.
4/5/2025
Johnathan L. VERIFIED CUSTOMER
Got an oil change, took 1 hour. I pulled away and got a LOW OIL PRESSURE warning. Went back and was told that the oil gasket ripped. Why wasn’t this replaced as part of the oil change? Took another hour to fix
4/5/2025
Donald B. VERIFIED CUSTOMER
All is good.
4/5/2025
Joe C. VERIFIED CUSTOMER
Very professional and never had an issue.
4/4/2025
Ann R. VERIFIED CUSTOMER
Very polite and provided what needed to be done to fix car. Only wish program for payment repairs on cars allowed more time and higher payment options. To pay for services