Great service! Told me what I needed and did the job well! Thank Christian at front desk for his help!
2/11/2026
Joseph D. VERIFIED CUSTOMER
Very professional and easy to talk to
2/11/2026
Charles S. VERIFIED CUSTOMER
She was a pleasure to work with!!
2/10/2026
Mike J. VERIFIED CUSTOMER
Niman was very helpful
2/10/2026
Maureen P. VERIFIED CUSTOMER
Niman was friendly and approachable. He didn't pressure me into any services today. He pointed out which would be the most important, and made sure I knew my car was still safe at this time. I appreciated the facts and no hard sell.
2/8/2026
Josh S. VERIFIED CUSTOMER
Rep was nice and helpful, however when I asked what the total price was going to be when I dropped my car off he said he didn’t know. I was getting an oil change and tire rotation. 2 set prices. What he guessed was thankfully $30 higher than what it was but I would think your staff should know this. Also I was told there was a problem with my less than 2 year old tires and the problem would have developed over time and NOT happened spontaneously. When I asked why this was the first I had heard about the problem and that it had not been caught at any other multi point inspection, he didn’t know. Allegedly the interior tread of my tires has worn down but they only have 38k miles on them and service has been exclusively done at Sullivan Bros and it has NEVER been mentioned to me as a problem before. The rep claimed that it was my driving that wore them down which while plausible, I find very difficult to believe. Again he couldn’t answer my question about why this was just being shown to me now and it on any of the last 2-4 multi point inspections and he again didn’t know. I do want to stress he was not rude just didn’t know and I found that very surprising on both.
2/8/2026
Lou N. VERIFIED CUSTOMER
First, Bob was great. However, as a first time customer who just moved to Plymouth, there were aspects of the process, the timing, and pricing that left me dissatisfied. Happy to discuss.
2/7/2026
Raymond G. VERIFIED CUSTOMER
Always provide very good service. I am a returning customer because of the professionalism of your service representative Bob Witt.
2/7/2026
Megan T. VERIFIED CUSTOMER
Bob Witt, great guy, 10/10 every time. Also wanted to say we’re saddened to hear about John Sullivan, and we hope for all the best for his family during this time. We hope for every success for those who continue forward in the excellent business that he and his brothers built. Condolences and Kind Regards, Ben and Megan T
2/7/2026
Jennifer C. VERIFIED CUSTOMER
Wait time was unacceptable for service performed and for having an appointment scheduled.
2/7/2026
Mary Q. VERIFIED CUSTOMER
Seana is a treasure. She has amazing Customer Contact skills. I totally trust her guidance and makes me feel like a valued customer. No one touches my car but Sullivan technicians! I'm 77 and my 2015 Rav4 has 20,015 miles. I take care of it and rely on it to be in top condition.
I also appreciate Chris who always greets me with a smile and kind words. You have a great team! I have always recommended Sullivan Brothers to friends & neighbors. Keep up the great work!
2/6/2026
Jens L. VERIFIED CUSTOMER
Excellent as always .
2/6/2026
Andrew L. VERIFIED CUSTOMER
Fast and courteous service. Great service department .
2/6/2026
Luiz S. VERIFIED CUSTOMER
I was very satisfied with the service provided by Seana Bohan. She was professional, helpful, and made the process easy. Thank you.
2/6/2026
Anne W. VERIFIED CUSTOMER
I called the day before for an appointment for an oil change and inspection sticker. You had all afternoon open. I picked 115 pm . Well my car was not ready until 4 pm . 2 hours and 45 minutes seems a long time to wait.
2/6/2026
Larry F. VERIFIED CUSTOMER
Christian is the ultimate pro. He has a very nice way about him.
2/6/2026
James Cahill. VERIFIED CUSTOMER
You guys do a decent job, but I’ve had two Audis and two Porsche’s before this and their level of service is far beyond yours. They clean your car every time you come in. They keep you posted on how the service is going without you needing to call.
It’s just different and you guys aren’t set up to compete. I might as well go to my local mechanic.
Thanks,
Jim
2/5/2026
Debra C. VERIFIED CUSTOMER
Christian is very professional and along with the rest of the staff. I have been dealing with Christian for the past 8 years and he is straight forward with me if they find anything wrong with my 2017 highlander or 2021 RAV 4 Prime. I would highly recommend this dealership to other Toyota owners thank you Chip Cahoon
2/4/2026
Frank S. VERIFIED CUSTOMER
We Have worked with Bob for years . He has been a super employee for Sullivan. When he the service department we were disappointed. But then he came back. He’s very pleasant and caring. He manages to find time to take care of us at all times. Christian is also as nice and a great back up for Bob. Two very special guys who we look forward to take care of our needs at Toyota.
2/4/2026
Carol T. VERIFIED CUSTOMER
My appointment for grease, oil and MA inspection was for 10:15. I Arrived earlier than that. When I pulled into service area I was not greeted as I always have been, no one came to the car. The area was wet and I walk with a cane. My car wasn’t ready until 12:15 pm. I feel this is totally unacceptable for the services I had performed. I was never advised during the wait of what was going on, i.e. running late, illness. I had to go and ask how much longer. I have severe spinal stenosis and sitting or standing is very hard . It certainly was today. I have never encountered this situation before .