Airport Honda Auto Repair Service

Megan is very knowledgeable about the Honda cars

Meagan is always friendly, thorough and helpful.

Hannah was super nice!

WAs quoted one price and winded up being a lot higher price

Matthew Oracutz was exceptionally helpful and professional

Excellent service. Thank you.

Joe was very professional and friendly. I appreciate his attention to detail in creating a great service experience at Airport Honda

Efficient and professional

Joe Lafollette was amazing to work with! He was professional, friendly, and made the entire process smooth and stress-free. He took the time to explain everything clearly and made sure I was completely satisfied with my service before leaving. I really appreciate his great customer service and attention to detail. Airport Honda is lucky to have him!

I had the sway bars replaced and an oil change with tire rotation. I also had my front lights polished. It took them six hours to finish. I got there at 8:30. I left at 2:15 PM. I realize it takes a while but they kept telling me it was gonna be done in 30 minutes and then an hour and a half later it’ll be done in 30 minutes an hour and a half later. They changed the bulb in one of my lights inside the cabin then told me that they were charging me for the bulb, even though it is the inside component that needed to be replaced. When I said, why am I being charged for a new bulb when it’s the component that is faulty, the response was well you have a new bulb now, so when the component is replaced youll have a new bulb. I said yes, but the component doesn’t work and needs to be replaced. I was so aggravated. I just let it go. I have also had problems with a light on the dashboard coming on that says “check emissions”. It is an intermittent problem. They have asked me to change four things out, including the gas cap to the tune of $1500. I did it without question. And the light still comes on. I have asked them twice to give me suggestions of what else could be done when I’ve been there only to be met with silence, this time the problem was not even checked out. I thought after six hours they probably were looking into this so I kind of thought it’s forgiven until I got to the front and asked and found out they hadn’t done anything. I have also called a couple of months ago and asked to talk to someone. They said they would have someone call me. I never heard from anybody. I called back a couple of weeks later, same result. To say the quality has diminished is being kind.

Left and had to drive back because tire light came on after a new tire.

Joe was our person that waited on us! We have had him before and he always does an excellent job! He is one of our favorites!

None

Hannah was more than great, but it took way too long to check my battery.Two and a half hours in had to check for information. Hannah took over and I was out in thirty minutes with new battery.

Will do

Thanks

Great customer satisfaction program!

I was so impressed by the kindness, patience and good humor of the very busy Honda folks. I observed some very dedicated workers who have pride in the service they provide and make sure that Honda customers get their best efforts. My whole family has been a part of the Honda family for many years—a great product, great service, and great people providing that service! Thank you!!

The service was efficient and associates were extremely friendly and helpful.

Very efficient and courteous service.