Hannah provided incredible service…very impressed with the time it took and her professionalism.
9/3/2023
Larry B. VERIFIED CUSTOMER
I was told beforehand that it was a 4-5 hour job and it was actually 9 1/2 hours
9/2/2023
Misti C. VERIFIED CUSTOMER
Thank you!
9/2/2023
Courtney D. VERIFIED CUSTOMER
Fast and professional!
9/2/2023
David S. VERIFIED CUSTOMER
Mr Lafollette was wonderful, competent and very helpful.
9/2/2023
Glenda W. VERIFIED CUSTOMER
Great service
9/2/2023
James P. VERIFIED CUSTOMER
Sean was extremely professional, informative and my car service was completed sooner than promised.
9/1/2023
Barbara H. VERIFIED CUSTOMER
Always excellent service
9/1/2023
Janssen T. VERIFIED CUSTOMER
went from $79.91 oil change to $91? In just 4 months. Gentleman that checked me in was really kind and very pleasant to talk to.
9/1/2023
April L. VERIFIED CUSTOMER
Hannah was great! Knowledgeable and personable.
9/1/2023
Charles T. VERIFIED CUSTOMER
Thanks
9/1/2023
Nubia A. VERIFIED CUSTOMER
Very professional and polite, the service was done fast, I appreciate it
9/1/2023
Robert C. VERIFIED CUSTOMER
Great service! Thank you
9/1/2023
Dave H. VERIFIED CUSTOMER
I'm new to Tennessee so I needed a Honda dealer. This is the second time I have come to you for an oil change. Both times it is took over 2 hours just to get an oil change. Yesterday I saw my car sitting in the back lot for close to an hour before I was told it was ready.
For comparison, the dealer in Illinois where I bought the car, does oil changes in 15 to 20 minutes. If I needed something checked out during that appointment, it would maybe add a few extra minutes as somebody drove with me so I could let them listen to or explain the situation. They did not try to charge me $138 Diagostic fee to check on a problem.
The dealer in Illinois also had loaner cars, so if the repair was going to take multiple hours, they would put me in a loaner car and I could be on my way to work rather than waiting at the dealership for multiple hours. I didn't see any place on your web page nor was I offered that kind of service.
9/1/2023
Rebecca B. VERIFIED CUSTOMER
Meagan is a great asset to your service department. I hope you can keep her.
9/1/2023
Dina D. VERIFIED CUSTOMER
Sean is fantastic
8/31/2023
Aram D. VERIFIED CUSTOMER
Joe always takes great care of us!
8/31/2023
Edgar G. VERIFIED CUSTOMER
Great service! In&out on time!
8/31/2023
Susan M. VERIFIED CUSTOMER
Check in and out was efficient. Communication was great. The only concern I had was learning from the cashier my key was supposed to have been left in my car following service. As I had left my car and was not waiting on it, the security of my vehicle sitting on the lot with the key in it was concerning. Luckily, when I went to my car, I found that the key was not in it as the cashier said and I had to return to her desk to retrieve the key.
8/31/2023
Susan E. VERIFIED CUSTOMER
Hannah is a delight. she took good care of me. Best service agent ever. However, the part needed to fix my problem is back ordered, so I have to come in again. UGH!