Didn't know about the two free oil/filters I was promised when I bought the car 11 months ago. Made a big deal of it. Finally was told by my salesman, David Nye.
7/25/2024
Ashley W. VERIFIED CUSTOMER
First time visit at this dealership. Very happy with customer service experience.
7/25/2024
Mary C. VERIFIED CUSTOMER
Thank you joe!
7/24/2024
Sharon C. VERIFIED CUSTOMER
Thank you for being a trustworthy maintenance and repair shop for my 2014 Honda Accord.
7/24/2024
Deborah P. VERIFIED CUSTOMER
Car almost didn't start again this morning. Leaving town had to take battery charger with. Again, I believe the battery needed to be changed. Paid $143 for nothing plus $285 for towing. Very disappointed
7/24/2024
Dee A. VERIFIED CUSTOMER
Our car was delivered with no wiper fluid. We requested to have it filled with our service and it was not done.
A ceramic coating was applied to our car. When we picked it up it was not completely dry. Upon driving home, the coating on the wheels was flung all over the car. We had to wipe it down at home. We had to wipe down spray on the inside at the dealership. The rugs were soaking wet! We pulled the mats out and left the windows down overnight to dry.
If this is usual then a communication would have been nice.
7/24/2024
Buddy B. VERIFIED CUSTOMER
Good customer service
7/24/2024
Lee W. VERIFIED CUSTOMER
Excellent service from Joe
7/23/2024
Dean H. VERIFIED CUSTOMER
I greatly appreciate the service I received being from out of town .
Finding that my problem was covered with extended warranty for this issue was a great relief to me.
Thank you!!
7/23/2024
Cinda W. VERIFIED CUSTOMER
Thank you!!
7/23/2024
Richard A. VERIFIED CUSTOMER
Great service.
7/23/2024
Dennis B. VERIFIED CUSTOMER
Service was great. Lost some confidence with my first Honda purchase and how the recall was handled. Was driving for almost 2 months not knowing what happens to the car with all error notifications popping up. Car dying twice, one while crossing a 5 lane highway and the other while driving northbound on Alcoa highway. Both incidents could have ended in fatalities and the only thing that stopped that from happening was luck and grace from God.
7/23/2024
Olga B. VERIFIED CUSTOMER
Got all my recalls done and oil change and tires checked . I love the honda of alcoa family! You guys are amazing as always. Thank you so much.
7/21/2024
Willis L. VERIFIED CUSTOMER
Ok
7/21/2024
Jason F. VERIFIED CUSTOMER
Thanks for your service was thorough
7/20/2024
Thomas W. VERIFIED CUSTOMER
Hannah confirmed a text I got about a safety recall, & allowed my Honda Fit to be serviced samedsy without an appointment. I appreciate that.
7/20/2024
Alex B. VERIFIED CUSTOMER
Patrick was very helpful. Thank you!
7/20/2024
Christopher M. VERIFIED CUSTOMER
I was told that I was only going to be there an hour when we got there. I had my wife and 4 year old with me. We ended up being there for 2 and a half hours. And if I had not asked what was going on, we would have never known. I would recommend not to over promise and under deliver
7/20/2024
Steve R. VERIFIED CUSTOMER
Megan was easy to work with and communicated well regarding the status of my vehicle. I’m not satisfied regarding one item. I requested a wheel rotation, but the technician did not perform this task. And I was charged for it. I would appreciate it if this could be completed.